Customer Service Representative
Resume:
**** ***** ** ** ****: 913-***-**** only
Overland Park, KS 66212 adz2df@r.postjobfree.com
Talented Customer Service Specialist
A versatile customer service representative with eight years progressive customer satisfaction experience. Expertise includes proven skills in leadership, people development, strategic planning, multi-tasking, problem solving, and measurement of customer experience.
Garmin International 2008-2023
Customer Service calls and troubleshooting problems with devices used for field directions, steps, and setting waypoints and how to upload data.
I was on the Golf team from its inception until I retired in 2023.
My supervisor at retirement was CJ Estey golf team lead.
Fed Ex Call Center: Overland Park 2007-2008
Fast paced call center with back to back customer service calls in a fast paced environment
The Walt Disney Company, Consumer Products Division, Overland Park, Kansas
1999-2007
A 44,000 square foot, state-of the-art call center with 400 seats answering to more than 1.8 million customer contacts.
Walt Disney World Resorts Customer Service Representative August 2004 – present
Processing a wide variety of orders including airline, accommodation, dining and rental car reservations as well as providing resorts, park and Disney brand products information.
Handling calls within targeted time limit and productivity while maintaining courtesy, poise and accuracy.
Increasing company's revenue by creating and pursuing sales opportunities resulting in increased revenues for the company
Following all company policies and procedures. Received numerous “Ears Off” Awards for excellence in customer service high revenues and quality of call.
Excellent intercommunication skills.
Assist Line 1999 to 2004
Successful member of a team responsible for identifying, troubleshooting, evaluating and problem-solving incoming phone, mail and e-mail contacts.
Coordinated and provided troubleshooting efforts between managers, supervisors and agents, which resulted in a collaborative team and increased center morale contributing to an increased agent understanding and knowledge for all customer contacts.
Successfully handled escalated calls when employees were unable to meet the customer’s needs; received rewards and recognition for superior service.
Researched customer comments; provided input to management for resolution of customer concerns, issues.
Customer Service Representative 1998 –1999
Processed customer orders and catalog requests.
Advised customers on service options according to their individual needs.
Handled a fast-paced environment with a high volume of calls in a manner satisfying customer needs and company policies.
Proficient with various reservation and phone systems as well as the Internet.
Excellent intercommunication skills.
Education
Central Missouri State University
Bachelor of Science
Public Relations
Warrensburg, MO
Worked in the office of Public Relations at the university on a voluntary basis.
Issued press releases for students receiving scholarships.
Wrote press releases for Professors being inducted into the Safety Hall of Fame.
Had opportunity to sit in on think sessions with the news bureau chief.
Wrote for the Muleskinner news paper a publication of the university.
Member of Public Relations Student Society of America (PRSSA) 1993. Served as director.
Elected Secretary for 1994-1995 school year. Received Officer of the Year award.
Elected President of PRSSA for the 1995-1996 school year
Implemented monthly leadership awards for involvement in the organization.
Responsible for hosting the Central District Leadership Conference for the first time ever at CMSU.
Initiated several professional oriented workshops.
Received leadership award for the Public Relations Discipline for the 1995-1996 school year.
References:
Carla Dice
12937 S Brougham Dr
Olathe, KS 66062
Crystal O’Brien
1489 N 1062 Rd
Lawrence, KS 66046
Kristine Learned
8816 Santa Fe Ln
Overland Park, KS 66212 913-***-****
Contact this candidate