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Customer Service Patient Care

Location:
Washington, DC
Salary:
35,000-50,000
Posted:
September 30, 2023

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Resume:

KC

KYLE CLARK

adz2db@r.postjobfree.com 443-***-**** Rosedale, MD 21237

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hazardous materials handling

Fire response team direction

Emergency management

Emergency Response

Anticipating guest needs

Organizational ability

Courteous

Critical decision-making skills

Scene assessments

First Aid/CPR

AACo Fire department Anne Arundel

County, MD

Firefighter

03/2023 - Current

Responded immediately to alarms for fires, vehicle accidents and other emergency situations.

Trained continuously to maintain required physical fitness for demanding work.

Communicated with other firefighters and emergency personnel to relay observations, equipment needs and other relevant information. Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.

Butler Medical Transport DC, DC

EMT-B/ EVO

11/2020 - 02/2023

Demonstrated dedication to providing quality care through continued training and education.

Remained level-headed and proactive during emergency situations. Developed strong rapport with other medical professionals to foster quality and efficient patient care.

Operated emergency vehicles with caution to keep patients, public and first responders safe.

Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.

Crossbar Baltimore, MD

Bar Tender/Barback

04/2017 - 12/2019

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Recommended food and drinks to patrons based on preference, pairings and special promotions.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Maintained knowledge of bar and menu options to prepare drinks and Summary

Skills

Experience

make food recommendations.

Checked identification of guests to verify age requirements for alcohol purchase.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

MaGerks Pub & Grill Baltimore, MD

Bar Tender/Barback

12/2016 - 10/2019

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Checked identification of guests to verify age requirements for alcohol purchase.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Recommended food and drinks to patrons based on preference, pairings and special promotions.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

pickles pub Baltimore, MD

Barback

02/2012 - 10/2016

Maintained spotless, well-stocked bar organized and ready for customer demands.

Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.

Maintained detailed inventory of bar supplies and stocked work areas. Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.

Took food and drinks to bar and table customers.

Replenished bar glasses, garnishes and condiments. Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.

Removed and disposed of bags from trash receptacles in and around bar area.

Used POS system to ring up customers and open and close tabs. Sliced and pitted fruit used to garnish drinks.

Studied bartenders to learn recipes for different mixed cocktails. Checked identification for each person purchasing alcohol. Cleaned up spills and brought replacement items to tables. Disinfected bathrooms and resupplied with proper paper products. Effectively multitasked within fast-paced environment. Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Greeted guests with friendliness and professionalism. Worked in close collaboration with team members to ensure customers received high-quality service.

Maintained clean and orderly appearance throughout kitchen and dining area.

Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Made friendly conversation with customers to provide enjoyable bar experience.

Supported serving staff in delivering accurate and well-presented food orders.

Removed trays and stacked dishes for return to kitchen after finished meals.

Cleaned up spills and broken glassware and safely disposed of sharp pieces.

Stocked service stations with ice, napkins and straws. Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.

Participated in ongoing training to enhance job skills and knowledge. Stocked customer service stations with paper products or beverage preparation items.

Greeted frequent visitors by name and explained new promotions. Stocked displays with new and transferred merchandise. Ccbc Essex, MD

High School Diploma

Education and Training



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