Post Job Free


Sign in

Customer Service Experience

Buffalo, NY, 14202
September 30, 2023

Contact this candidate


Jeremy Newton

Depew, NY *****


Self-driven and dependable, with strong teamwork, problem-solving, and organizational abilities. Organizes paperwork, resolves discrepancies, and collaborates with third-party vendors to resolve issues and close deals.

Capable of training new team members as well as defusing tense situations and customers. Customer experience is known to be enhanced by this dynamic presence. Work Experience

Occupancy Planning Associate

M&T Bank - Buffalo, NY

December 2022 to Present


Christe's Restaurant - West Seneca, NY

June 2008 to Present

Provide excellent customer service to each guest and built strong relationship with regular customers. Been known to stay clam when addressing concerns with food or service to ensure the best customer experience. Demonstrate quick problem-solving skills by maintaining contact with kitchen staff, management and serving staff to ensure that dining details are handled properly. Handling tables or banquets of 1 to 75 people being able tailor the experience to each group as needed. Mortgage Loan Operations Specialist

HSBC - Depew, NY

February 2020 to December 2022

Primary responsibility starting out was ordering appraisals for clients in Cadence and Mercury. Adjusting to guidelines and procedures throughout the changing climate of 2020. Also trained new team members on the ordering process, while balancing own workload. Shifted into the International space, where I was tasked to order International Credit Reports and Foreign Verification of Employment for customers, while handling necessary Document Translations through our vendors. Drive/Order Picker

Exxpress Tire Delivery - Buffalo, NY

January 2015 to May 2016

Delivered tires to customers and businesses. Shown abilities in time management and being able to keep own schedule. Using math skills to verified inventory, and kept truck and warehouse organized to maintain inventory levels. Using critical thinking skills on the job when assisting customers on deliveries with any discrepancies in the warehouse and their shipments. Maintain relationships with our businesses and customers I worked with.


MBA in Project Management

Capella University - Minneapolis, MN

October 2021 to October 2022

Bachelor's in Business Administration

Southern New Hampshire University - Manchester, NH January 2018 to December 2018

Associate of Applied Science in Architecture

Erie Community College - South Campus - Orchard Park, NY May 2015 to May 2017


• MS Office Revit

Team building AutoCAD

Relationship development Construction knowledge

Customer service

Contact this candidate