Sales Manager Salesforce Platform

MAILIM DANIELLA NORIEGA PEREZ

*x Certified Salesforce & Trailhead Ranger

+1-786-***-**** • adz2cc@r.postjobfree.com • linkedin.com/in/mdnoriega trailblazer: dnoriegaperez

CV – Mailim Daniella Noriega Perez

SUMMARY

Certified Salesforce professional with 5 years of experience in platform administration. I hold 3 Salesforce certifications, demonstrating a deep and up-to-date knowledge of the platform. Skilled in configuring, customizing, and optimizing Salesforce to meet organizational business needs. Key abilities include user management, workflow creation and maintenance, customized reporting and dashboards, as well as integration of third-party applications. Committed to delivering efficient solutions and enhancing sales team productivity. EMPLOYMENT & EXPERIENCE

Salesforce Admin

Runa HR 12/2021 - present

● Managed the Salesforce platform, effectively handling support tickets, user issues, and employee workflows to ensure the efficient operations.

● Analyzed and identified key functionalities, optimizing the sales process through automation, and presenting innovative solutions.

● Collaborated with the sales manager to create customized reports and dashboards, providing valuable insights for data-driven decision-making.

● Customized HubSpot integration to meet specific business requirements, enhancing efficiency and optimizing sales processes.

● Participate in Salesforce configuration changes.

● Ensures data quality within Salesforce.

Developer Salesforce Engineer

Tata Consultancy Services S.A 05/2021- 12/2021

● Designed and implemented a standardized service process for the service team.

● Successfully implemented the Pardot Module to enhance marketing automation and lead generation efforts.

● Analyzed processes, defined functionalities, and provided diverse solutions for automating processes.

● Leading the development process of different functionalities of Salesforce. Precision 07/2019 - 05/2021

● Ensured the efficient operation and maintenance of the Salesforce platform.

● Utilized Apex programming language to develop classes and triggers, automating administrative processes.

● Successfully implemented the Pardot Module to enhance marketing automation and lead generation efforts.

● Ensures data quality within Salesforce.

● Trained sales representatives on the Salesforce platform.

● Developed and implemented new sales process flows, permission sets, security settings and validation rules. EDUCATION

Telecomunication Engineer – Universidad Católica Andrés Bello-Venezuela. CERTIFICATIONS / SKILLS

Platforms:

Certified:

• Salesforce Certified Administrator

• Salesforce Certified Platform Developer I

• Salesforce Certified Advanced Administrator

Experienced: Jira, Salesforce SOQL and SOSL, Apex Code, Flows (Salesforce) Soft skills:

Client management, project management, time management, teamwork, and critical thinking

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