Administrative Assistant Customer Service
Resume:
Tyasiah Heard
Graduation for Business Administration summer/2025
Douglasville, GA 30134
**************@*****.***
I’m a very hard worker and I know what I want to do with my life and become successful. I’m currently enrolled in my program for my Bachelor’s in Science of Business Administration and would love to get experience and put what knowledge I have Learned to use. I’m a certified pro in all Microsoft and also computers. I will be receiving my certification in my program October 2023 and so on from there never stopping on the road to success. I’m very dedicated and determined. Authorized to work in the US for any employer
Work Experience
Unarmed Security Guard
GSS Security Services - Joliet, IL
May 2020 to July 2020
I had to maintain a safe and secure environment at businesses, organizations, and residential properties. They trained me patrol premises, perform access control, and investigate disturbances. They also trained me to monitor alarm systems and video surveillance cameras. Home Care Aide
Take care of Beverly Wilson husband
Store Associate
Citi Trends
• Maintaining proper inventory controls, facilitate inventory transactions and maintain compliance standards for shrink control
• Monitor sales activities to ensure that customers receive satisfactory service.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Ensuring adherence of staff members to all Citi Trends, Inc. policies and procedures. Picker/Packer
Amazon Flex
Warehouse Worker
Amazon - Marietta, GA
Industrial equipment
Front End Associate
Walmart
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
Education
None
High school diploma
Penn Foster high school
Skills
• Basic math
• Security
Assessments
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
May 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Retail customer service — Proficient
August 2022
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Warehouse safety — Proficient
October 2022
Using safe practices in a warehouse setting
Full results: Proficient
Sales skills — Completed
May 2023
Influencing and negotiating with customers
Full results: Completed
Project timeline management — Proficient
May 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Front desk agent (hotel) — Proficient
May 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Working with MS Word documents — Completed
June 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Forklift safety — Proficient
April 2023
Best practices and safety hazards in forklift operation Full results: Proficient
Work motivation — Proficient
May 2020
Level of motivation and discipline applied toward work Full results: Proficient
Administrative assistant/receptionist — Completed
February 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Delivery driver — Proficient
August 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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