Gil Pizano...

Richmond, VA • www.linkedin.com/in/gilpizano • adz2bl@r.postjobfree.com • 860-***-****

AGILE COACH / SENIOR RELEASE TRAIN ENGINEER

Experienced Technology/Thought Leader delivering agile solutions and offering actionable insights to improve organizational efficiency and effectiveness. Talented servant leader skilled in directing cross- functional teams that promote breakthrough organizational performance through technology.

MBA with more than 20 years of leadership experience in Information Technology (IT), Software Development and Operations management. Expert in all areas of the Software Development Lifecycle

(SDLC), its processes and documentation standards (Agile, Kanban, Scrum, Scaled Agile, SAFe, JIRA, AgileCentral/JIRA Align, Rally, Waterfall, Spiral, RAD, ITIL).

Strong interpersonal skills. Highly adept at communicating with both IT personnel and non-IT/business stakeholders of all levels. Quintessential relationship builder developing strategic alliances, transforming visions into reality, and inspiring collaboration and action. Passionate about building agile leadership capability, strengthening communities, and valuing diversity.

Led multiple large scale projects from initial concept through execution. Instrumental in a major healthcare organization delivering 23% of total revenue for a multi-billion dollar parent company. Directed the release of >1,000 software applications with 99% success. Fearless, Thought Provoking, Intuitive, Passionate, Tenacious, Meticulous, Action-Oriented Core Competencies that Facilitate Growth

Agile Transformation / Kanban / Scrum / LPM

Scrum Master (CSM) / Scrum Product Owner (CSPO)

Certified SAFe Program Consultant (SPC 6)

Certified SAFe Release Train Engineer (RTE 6)

Operations and Risk Management

Strategic Planning and Analysis

Technology Deployment and Information Delivery

Financial Analysis and Budgeting

Language Skills: Fluent in Spanish

Career of Optimizing Performance and Profitability AGILE COACH / RELEASE TRAIN ENGINEER 2023 – Present Apex Systems, Richmond, VA

Consultant working with Line of Business and Technology partners to align train capacities for tactical and strategic priorities.

Optimizing flow of features/epics and the value delivered by Agile Release Trains (ART).

Reduced agile release train average epic deliverable life-cycle time by 42%.

Created various dashboards in JIRA and Confluence for agile team and product management on-demand tracking of deliverables leading to a reduction in the number of meetings held.

Lean Portfolio Management (LPM) certified instructor. MANAGER, AGILE DELIVERY LEAD 2019 – 2023

Capital One, Henrico, VA

Associate providing agile coaching expertise to internal scrum and Kanban teams. Agile lead within Capital One’s card customer correspondence organization.

Increased team average predictability for delivering on commitments from 20-30% on time / under budget to greater than 92%.

Reduced team average story life-cycle time by greater than 40%.

Certified ICAgile Agile Coach (ICP-ACC), Certified ICAgile Agile Team Facilitator (ICP-ATF).

Enabled 150+ individuals to achieve their SAFe certification by providing classes for product (POPM), scrum mastering (SSM/SASM), release train engineering (RTE) and DevOps (SDP). LEVERAGING KNOWLEDGE ACROSS THE ENTERPRISE TO DRIVE RESULTS Page 2

SR. SCRUM MASTER, CONSULTANT 2017 – 2019

Anthem BCBS / Teacup Tech Systems, Richmond, VA

Consultant providing scaled agile expertise for company clients (client: Anthem BCBS). Expert in Scrum, Kanban and Scaled Agile Framework(SAFe) methodologies.

Scrum Master for multi-site scrum teams that went from delivering 10% on-time business value predictability to between 80%-90% working as part of a large scaled Agile Release Train (ART).

Servant leader with excellent facilitation and conflict management skills helping teams deliver Anthem’s Employer Portal updates/enhancements that manage healthcare enrollments and subscriptions for a major healthcare organization.

Mentor to other Scrum Masters and various ART members on agile processes and agile leadership techniques.

Certified SAFe Release Train Engineer (RTE), Certified SAFe Advanced Scrum Master (SASM). RELEASE TRAIN ENGINEER / SCRUM MASTER, CONSULTANT TO FULL TIME EMPLOYEE 2014 – 2017 Optum / United Healthcare, Hartford, CT

Hired to provide project management services to company clients. Program Manager leading complex large scale cross functional initiatives with geographically dispersed teams for healthcare Information Technology groups. Agile Scrum Master, Kanban, Release Train Engineer.

Scrum Master and Release Train Engineer (Scaled Agile) for multiple successfully delivered high-profile projects and programs.

Led the successful ICD-9 to ICD-10 remediation program for Optum (>$10M).

Managed the migration of customers, members and providers from a third-party facets platform to a consolidated UNET platform (>$10M).

PROJECT MANAGER, CONSULTANT TO FULL TIME EMPLOYEE 2011 – 2014 UTC, Hartford, CT

Provide professional services with a focus on business intelligence, business architecture, process improvement, business model evaluation and best practices.

Designed and implemented a Total Production Maintenance (TPM) program that reduced the number of application outages from averaging 4 per month to only 1 outage in 11 months (UTC – Building and Industrial Systems).

Directed the successful delivery of a major application upgrade for 1300 users in France (UTC – Building and Industrial Systems).

Managed a report change initiative for Canadian internal customers providing a 4x improved sales diagnostic report performance and allowed decommissioning of outdated infrastructure hardware. Additional Relevant Experience

AETNA, Inc., Hartford, CT Application Development Manager II / Director The Travelers Companies, Hartford, CT Information Systems Manager / Scrum Master United Healthcare, Trumbull, CT Release Management Team Lead & Sr. IT System Management Analyst Community Leadership

MEMBER OF THE BOARD OF DIRECTORS 2019– Present

Agile Richmond, Richmond, VA – Non-profit dedicated to bringing Agile/Lean/Kanban experts and practitioners together to share, learn, and grow best practices in software development.

Planning committee member for the largest Agile conference in the state of Virginia (Innovate Virginia 2020).

Treasurer for Agile Richmond.

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MEMBER OF THE BOARD OF DIRECTORS, Connecticut Chapter 2007 – 2013 National Society of Hispanic MBAs, Hartford, CT – Non-profit dedicated to fostering Hispanic leadership through 37 chapters and 16,000 members in the US and Puerto Rico.

Drive improvements to the chapter infrastructure and presence in the community. Represent the chapter and orchestrate professional development activities, public relations campaigns, and community events.

Chaired the annual Fundraising Awards Gala Committee, selling all tickets one month in advance of the event for the first time in the 13 years the chapter hosted the event.

Spearheaded a complete redesign of the chapter website dramatically enhancing visibility in Connecticut and the Northeast community and leading to 40% average increase in membership two years in a row. Leadership Greater Hartford, Hartford, CT 2010

Partnered with regional leaders and developed and launched the Grace Academy, a tuition free private school for inner-city girls in grades 5 through 8 that opened to the public in the fall of 2010. Education and Professional Qualifications

MBA, Finance and Risk Management

Bachelor of Science in Engineering (BS), Acoustics & Music University of Hartford, Hartford, Connecticut

Conflict Management, Dr. Dan Dana

Five-week course facilitated by Dr. Dan Dana who first coined the term “Conflict Management” in the 1970’s Professional Affiliations: Scrum Alliance; Scaled Agile Framework (SAFe); National Society of Hispanic MBAs

(NSHMBA/Prospanica); Agile Richmond; Leadership Greater Hartford; World Affairs Council; Project Management Institute (PMI); Business Architecture Guild

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