Administrative Assistant Customer Service

Kristiyana Owens

***** ***** **, ********* ** ***53

240-***-**** ***************@*****.***

Work Experience

●Pineapple Landscaping Rockville, MD February- July 2023

Administrative Assistant

-Assisted management of the multiple landscaping crews

-Invoicing/ Assisted upkeep of company’s Quickbooks account

-Translating English to Spanish (visa versa)

-Taking Client calls and emails

-Scheduling and rescheduling missed or extra landscaping services

-Selling services to clients (checking to see if they need mows, cleanups, upgrading to maintenance programs)

-Helping landscaping crews fill out tax forms

-Assisted upkeep of uniforms

-Maintaining organization of important documents (such as worker’s hours, clients addresses, mowing routes, etc).

- Daily email check ins to clients to ensure client satisfaction

●Barsovia Malaga, Andalusia, Spain May-September 2022

Public Relations Representative (P.R.R.)

-Translating English to Spanish to customers

- Selling and promoting customers to VIP access to the club

-Providing a hospitable environment to clients in general admission and VIP

-Preparing and delivering bottle service to customers

-social media management and promotion of the clubs name across the city and beaches of Malaga, El Palo, Torremolinos, and other beaches across the Costa del Sol

●Chick Fil A Salisbury University, MD February 2019- August 2021

Team Lead

-Assisted management of the front of house workers (cashiers) and back of house workers (cooks)

-Training new employees

-Soliciting new products on campus

-Taking over the register of other cafes on campus, acting as a floating substitute when other cafes were understaffed

-Maintaining positive and friendly ambience for customers and diffusing conflicts between employees

-Helping back of the house with stocking products and cooking during lunch and dinner rushes

-Opening and closing the restaurant

-Detailed cleaning of the front and back of house each semester (due to covid regulations)

●Kindergarten Co-Teacher at Botev Academy Takoma Park, MD Jan 2018-December 2018

-Teaching Bulgarian language and gymnastics to kindergarten students

-Assisted planning of lessons

-Assisted teaching of Bulgarian folk dancing to children

●Coach at Dynamite Gymnastic Centre Rockville, MD August 2015-Jan 2017

-Coaching and Spotting children from 9 month-10 years old

-Coaching basic gymnastic skills

-Tracking children’s progress

Education

Salisbury University Cumulative GPA: 3.7

Fulton School of Liberal Arts August 2018-May 2023

Bachelor of Liberal Arts, International Relations

Study Abroad at Centro Internacional de Español, Málaga, Spain Cumulative GPA: 3.2

January 2022- November 2022

-Level C1 (fluency) certification obtained during these months

Leadership Experience

●LearnServe International Washington, DC Summer 2015

- Social Entrepreneurship Program, Seeding Social Innovation Intern

-Conducted marketing research designed to explore the private schools sector in the greater DMV (Washington DC - Maryland- North Virginia) area and attract investments to the organization

●LearnServe Ambassador Washington, DC September 2015- May 2016

-Helped at events, mentored students developing venture plans

●Fellow at LearnServe International, Washington DC (2015)

-Created a social action business venture, presented it and competed for funding

-Crowdfunded and completed a social service trip to Paraguay

-Volunteered at a shelter for domestic violence victims and their children

-Volunteered in soup kitchens in Washington DC

●Rockville High Ambassador Rockville, MD Summer 2016

-Helped new students with school accommodations

●Walk to End HIV/AIDS, Washington DC Washington, DC March 2015

-Fund raised money for HIV/AIDS

Languages and Skills

●English - Native speaker

●Spanish - Fluent

●Bulgarian - Conversational

●Skills: Quickbooks, Microsoft Excel, Google Suite, Customer Service, Leadership

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