Customer Service Call Center

MF

MARY FALTER

***********@*****.*** 702-***-**** Henderson, NV 89012

I have worked in he travel industry my entire lifetime making it my career and not just a job!

I have vast experience dealing with corporate and leisure travel needs for domestic and international destinations. Itinerary planning using various modes of transportation airline, rail, ships, buses and ferries and rental cars.

Provide option for accommodations as requested hotel or condo and private home rental.

Familiar with corporate travel policies and expense control. I have managed multi branches with 60 dedicated corporate agents. Courteous Demeanor

Sales Expertise

Professional Telephone Demeanor

Positive and Professional

Customer Service

Documentation

Travel Industry Regulations Knowledge

Service Upselling

High-Energy Attitude

Call Center Operations

Customer Relations

Team Development

Client Relations

Business Development Understanding

Credit Card Payment Processing

Research

Tactful and Diplomatic

Account Management

Microsoft Outlook

Experience on various GDS

Gate 1 Travel Las Vegas, NV

Customer Service Representative

03/2022 - 03/2023

Gate 1 Travel is a tour operator and a virtual position. Answered customer inquiries and provided accurate information regarding products and services.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Precision Opinion Las Vegas, NV

Marketing Research Specialist

11/2021 - 03/2022

Outbound call center - placed calls to individuals collecting their opinions regarding health and wellness issues with results reported to various departments of local health authorities. The data collected provided information to develop action plans regarding product introduction and/or modifications and campaigns,

American Express Las Vegas, NV Virtual position - Summary

Skills

Experience

Boutique Travel Consultant

01/2019 - 01/2020

Provided customers with detailed information about travel destinations and packages.

Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.

Resolved any issues related to travel plans and services. AAA Auto Club Group Las Vegas, NV

Travel Agent

06/2015 - 01/2019

Actively worked with AAA Members arranging both business and leisure travel to destinations around the world. Effectively multi-tasking on a number of travel itineraries at any given time. Various modes of transportation and/or tour operators or cruise lines and destinations. Successfully operated small group tours to Europe and cruise groups to Mexico and the Caribbean. Also responsible for the pricing and payment option dates.

American Express Las Vegas, NV

WAH/CAPS AGENT

10/2012 - 10/2015

Provided comprehensive travel solutions to a variety of destinations worldwide for Platinum and Centurion Card Members. It was my responsibility to keep them advised of any schedule changes to insure that the information was always current for the traveler. Also was responsible for advising documents required for travel and or any travel advisories in the area.

Eastmoor High School Columbus, OH

High School Diploma

06/1964

Education and Training

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