Case Manager Customer Service
Resume:
ROSE MANNING
************@*****.***
Summary: Committed and reliable who has tenacity to see complex tasks through the resolution and the ability to coordinate the care and support of people with clinical needs. Act with great agility in moving between activities and areas of focus. I would love to join a company that has a fantastic environment and culture where employees experience a great life balance whilst gaining invaluable experience.
Skills: Case management Problem-solving, Client privacy, documentation proficiency
Customer Service/Marketing Skills Detailed & Goal oriented, patience
Flexibility /Hard worker Interpersonal/Communication Skills
Organizational Skills Team player/loyalty/integrity/great attitude/friendly
Professional Experience
North Central Texas Council of Governments October 2017 -Present
Nursing Home Relocation Specialist/Senior Case Manager
Assist nursing home residents who are funded by Medicaid to successfully return to community living
Assess residents, develop and implement a transition plan
Work closely with managed care service coordinators and arrange services and supports such as housing, non-medical transportation and banking
Documentation of case activity, Medicaid and Medicaid waiver programs
Work with persons with disabilities, including communication disorders
Locating affordable, accessible and integrated housing
Work independently and as a team member/long term services and supports
Easter Seals North Texas August 2016-October 2017
CLASS Case Manager
Completed eligibility determination paperwork
Completed initial assessment, assistance in the enrollment process
Advocacy for the participant in obtaining services
Responded to crisis situations
Identification and linking participants with community resources
Overall coordination of CLASS services
Monitored services that are provided
Quarterly Home visits/Caseload of 30 or more
Other duties as needed
Good Home Community Living March 2007-September 2015 (fulltime)
HCS Case Manager September 2015- August 2016 (contract)
Admitted new clients by reviewing records and application, conducted orientation
Determined clients’ requirements by completing intake reviews, determine need of therapeutic medical, psycho-social and psychiatric evaluations, reviewed therapists
evaluation, treatment and plans, served as a point of contact for HCS department to develop reports, data validation
Established treatment programs by setting schedules and routines, coordinating services being provided, arranging resources including transportation and escort
Monitored cases by verifying clients’ attendance observing and evaluating treatment
Prepared clients discharge planning, helped clients achieve wellness and autonomy
Interacted with clients/families/guardians and kept track of progress and satisfaction
Handled caseload of 30+clients, adhered to professional standards as outlined by rules and regulations. Advocated on behalf of clients; developed effective working relations and cooperation with medical IDT team through entire case management process
Assessed, planned, implemented, monitored and evaluated actions required to meet the clients’ health and human services needs. Supervised staff in group homes/foster care
Facilitated IDT meetings, completed person-directed plans, objectives and outcomes
Met budget by monitoring expenses, implementing cost-saving actions
Maintained clients’ records by reviewing case notes and progress
Hired and conducted new employee orientation, managed on-going training, interviewed clients to assess needs and problem behaviors.
Chaired meetings, coordination of services, scheduled appointments, crisis intervention, admission/discharge planning /referral, computerized documentation, court hearings, established guidelines, complied with HIPAA policies and procedures. On call duties
Earlier Career:
NewStart, Inc July 2008-March 2009
Engagement Liaison
Dallas MetroCare Services June 2004-July 2008
M.R. Service Coordinator
EduCare Community Living September 1996-June 2004
QMRP
Valvista Nursing Home October 1980-September 1996
Social Service Director/Activities Director
Education:
East Texas State University Henderson County Junior College
Bachelor of Social Work Degree -1980 Associate of Arts Degree 1978
Volunteer/Activities
Mission of Arlington-Community Service
No Reputation Youth Outreach
Hospitals, Prisons and Nursing Homes (singing/bible studies)
Hospice (cared for the terminally ill)
Homeless and MegaCare ministries, choirs
Mission of Arlington, Shelters
S.H.O.W. Ministry (serving the homeless, orphans and widows)
Activity Director, Marketing Director
Volunteer at Potters House- worked with Autistic children
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