Javier Cruz Senior Technical Engineer [*]

Javier Cruz

*** **** **

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Street Home: 212-***-****

New York, NY 10025 adz294@r.postjobfree.com Cell: 917-***-**** Objective: To obtain a Senior IT Specialist Position in a fast-paced environment where my knowledge and experience can increase productivity within a growing environment. Professional Summary:

Senior Technical Engineer with extensive work in the legal industry for AM Law Firms, performing Help Desk, Desktop Support, and Network Security. Troubleshoot issues with MS Office 365, (Microsoft Word, Excel, Outlook, and PowerPoint.) Subject Matter Expert for Windows OS, and Office Suite. Deployment utilizing MS Autopilot, MS Azure, Microsoft Systems Control Center Manager (MECM), legal applications/document management systems, iManage, Citrix, Xen Desktop/Xen App, VMware, and others.

Technical Summary:

ServiceNow, Track IT

Remedy, Windows XP

2000, 2007, 2010, 2011

Server 2003, 2008

2012 R2, 2019

Protocols, SEO, OSPF

Active Directory

VMware, IPSec

Cisco Packet Tracer

CISCO Boson NetSim

Switches, Routers

Hardware, Software

Hubs, DNS

VBScripting, HTML

SQL, MS SysPrep

LabVIEW, Studio 5000

GPO, USMT

MS Azure

MS Azure Virtual Desktop

MS Intune

Win. Autopilot, Azure

App-V, WPS, SNORT

IDS/IPS, MSI,

Comodo Internet Security

Antivirus/AntiMalware

SuperAntiSpyware

Malwarebytes

SysInternal

IBM AS 400 System

Touch Paper

Solarwinds, Magic

Webex, Adobe Connect

MS 365, Deltaview

iManage, DocsOpen

Compareware, MacPac

Innova, Outlook/Mailsite

Access, Proxy Master

Citrix, RSA

DocXchange, LegalKey

Red Hat Linux, WINS

Desktop Manager

Conflict Resolution

Radia Connect

AirWatch, MAM, MDM

UEM solutions, Android

iPhone/Ipad,

Blackberry, WebX,

Data Center Relocation

Clients include:

Kelley Drye & Warren

LLP

Curtis Mallet-Prevost,

Colt and Molse LLP

Shearman & Sterling

Weil, Gotshal & Manges

Sidley Austin LLP

Kenyon & Kenyon LLP

Paul, Weiss, Rifkind,

Wharton & Garrison LLP

Fried, Frank, Harris,

Shriver & Jacobson

Cadwaldader

Schnader, Harrison,

Segal & Lewis

Brown & Wood

Schulte Roth & Zabel

Mayer Brown LLP

Thacher, Proffitt &

Wood

Fitzpatrick, Cella,

Harper & Scinto

Latham & Watkins

Professional Experience:

Sr. Desktop Specialist L3 Jan. 2016 – June 2023

Between 2016 and 2023, I performed volunteer and paid PC/Server/mobile device maintenance and repair for clients, as well as traveled and continued my studies in Information Technology. Javier Cruz Senior Technical Engineer [2]

Support and maintain End User Computing systems, desktops, peripherals, Active Directory, and the migration from Citrix to an MS Azure environment.

The Utilization of SCCM, which manages servers and workstation devices, as well as MS Autopilot for deployment; MS Intune; Mobile Device and Mobile Administration Mgmt (MDM/MAM). I perform installations, diagnostic repairs, and upgrades of all organizational hardware and equipment, ensuring optimal workstation performance. Troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion, data center relocation, and provide end-user assistance where required. Fried, Frank, Harris, Shriver & Jacobson, New York, NY Mar. 2012 – Sept. 2015

(Sr. Help Desk Analyst – Consultant)

Upload and manage daily operational tasks of Client-Server Applications at an Enterprise Level. Desktop Image Deployment and packaging using MS Azure Virtual Desktop and SharePoint, (Remote connectivity), Active Directory, Oracle VM Virtual Box, and Cloud technology. SysPrep, apply patches via WSUS. Kelley Drye & Warren, LLP, New York, NY Jan. 2009 – Nov. 2011

(Sr. Technical Engineer - Consultant)

Led Help Desk team in the resolution of technical inquiries.

Oversaw and delegated projects to design and implement local IT infrastructure.

Supervised the orchestration of the Migration from PCDocs, to iManage.

Provided white glove technical support to over 3000 end-users on both software and hardware issues.

Increased productivity level by 48%.

Curtis Mallet-Prevost, Colt and Molse LLP, New York, NY April 2008 – Nov. 2009

(Sr. Desktop Specialist - Consultant)

Sr. Desktop Specialist with multiple Microsoft Operating Systems, MS XP, 2000, 2007, 2010, 2011, performing hardware/software upgrades and installations.

MS Intune to perform Mobile device mgmt. (MDM & MAM) and complete diagnostic troubleshooting.

App. and VPN configuration.

Assisted/collaborated with fellow technicians and client vendors, when working with third-party software/hardware issues.

Manage desktop workstations – provide distribution, client troubleshooting, configuring, and securing virtual and physical desktops.

Provided first-class service, software updates, as well as maintain the integrity of Microsoft Office Suite 2003, 2010, 2016, 2019. Utilize PCDocs, iManage, Interwoven, Lotus Notes, Outlook, HP & Lexmark Printers, Blackberry, Android, iPhone/iPad, etc.

Education: The Chubb Institute of Technology, New York, NY Jan. 2002 – August 2004 Network Security Systems

Attended and completed 980 hours of training on IT Cyber Security and related technology

https://www.linkedin.com/in/cruzjavier/

https://www.facebook.com/profile.php?id=100************/

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