General Manager Customer Service
Resume:
Robin Sturtz
Ellerslie, MD *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
Peace Healthcare at Lions Center - Cumberland, MD
June 2022 to Present
Caring for residents and helping with everyday needs Assistant Manager
BFS FOODS - Frostburg, MD
April 2020 to Present
• Ensure the delivery of excellent customer service by managing the daily restaurant operations
• Direct efficient and accurate preparation of sale of products for prompt customer delivery within the established speed of service and food safety guidelines
• Set an example for team members by working hard to implement shift plan and ensure swift and smooth production
• Responsible for managing team members and shift coordinators on team stations, products, processes, and policies
• Motivate shift team and assist with all front and back of house duties
• Assist the General Manager by overseeing assigned shift
• Monitors brand standards execution and adherence and directs hourly staff to achieve guest service standards in a clean and pleasant environment
• Assist in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result
• Develop and coach hourly employees on brand standards, corporate policies and procedures and other guest focused programs/activities to meet or exceed guest service standards
• Work with the General Manager to attract, hire, onboard and retain competitive hourly talent to meet staffing requirements and guest service standards
• Bring employee relation issues, deviations from brand standards, and other guest issues to the attention of the General Manager recommends and participate in the execution of corrective action as required
• Work with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments
• Develop relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts, as requested
• Ensure proper security procedures are in place to protect employees, guests and company assets
• Enforce sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas
• Work to create and maintain an enjoyable and respectful environment for our guests and employees
• Address and resolve complaints and requests promptly and in a courteous manner
• Follows management cash handling, inventory and other operational procedures as outlined in Burger King brand standards
• Complete all other tasks and duties as assigned
GNA/CNA
Sterling Care Frostburg Village - Frostburg, MD
August 2021 to September 2021
Assist w/ anything that the residents would need
Hospitality Aide /CNA Trainee
Allegany Nursing and Rehabilitation - Cumberland, MD June 2021 to August 2021
Help the CNA's with care of the residents.
Kitchen Manager
Buffalo Wild Wings - Lavale, MD
March 2016 to February 2020
Responsibilities include cook and prepare meals for our guests and get the food out hot and fast . Clean and sanitize all cooking areas and utensils used to prepare meals . Wash dishes and close the kitchen at the end of my shift . I am also the HOH Lead/ Shift Lead which includes doing the weekly and monthly inventory. Taking truck orders and ensuring the restaurant has what it needs. Scheduling kitchen staff and doing the nightly deposit.
Deli Clerk
Martins Foods - Lavale, MD
November 2015 to March 2016
Responsibilities
Help customers, slice lunch meats and cheeses, wash dishes and clean deli area. Medication Technician/Caregiver
The Kensington Algonquin/ Country House - Cumberland, MD February 2014 to October 2015
Responsibilities
Assist our residents with there everyday needs, give out scheduled medications / PRN Medication (if needed)
Housekeeping
Super 8 - Lavale, MD
March 2014 to September 2015
Responsibilities
Clean rooms and help guests with anything they need or any requests . Caregiver
Comfort Keepers - Cumberland, MD
November 2013 to January 2014
Sit with clients @ their homes, assist with household chores, run errands, help with personal hygiene if needed (toileting, bathing shaving etc.)
Caregiver
Procare Home Health Providers - Cumberland, MD
May 2012 to September 2013
Responsibilities
Assist clients with everyday needs .
Caregiver and Medication Tech.
New Hope Assistant Living - Cumberland, MD
June 2010 to February 2013
Responsibilities
Assist clients with everyday needs .
Education
Cna certification in CNA
Center For Career & Technology Education - Cresaptown, MD August 2002 to May 2004
High school diploma or GED in Academic
Fort Hill High School - Cumberland, MD
August 2000 to May 2004
Cna in Nursing
Center for Career and Technical Education - Cresaptown-Bel Air, MD 2002 to 2004
Skills
• Shift Lead (4 years)
• Crew Member
• Shift Supervisor
• Food Service (8 years)
• Team Member
• Key Holder
• Fast Food (5 years)
• Customer Service
• Food Preparation
• Caregiving (10+ years)
• Nursing
• Vital Signs (10+ years)
• Medication Administration (6 years)
• Kitchen Management Experience (5 years)
• Assistant Manager Experience
• Meal Preparation
• Restaurant Management (5 years)
• Guest Services
• Kitchen Management Experience
• Restaurant Management
• Assistant Manager Experience
• Meal Preparation
• Guest Services
• Food Handling
• Home Care (10+ years)
• Food Safety
• Cleaning Experience
• Laundry
• Cooking
• Microsoft Word
• Patient care
• Experience Administering Injections
• Hospitality
• Kitchen experience
• English
• Senior care
• Alzheimer's Care
• Phlebotomy
• ADLs (10+ years)
• Profit & loss
• Leadership
• Upselling
• Restaurant experience
• Supervising Experience
• Dementia Care
Military Service
Branch: United States Army
Service Country: United States
Rank: E2
January 2006 to June 2008
Certifications and Licenses
Medication Technician
June 2012 to June 2014
Is in the process of being renewed.
CPR/First Aid
driver's license
ServSafe
June 2020 to June 2025
CNA
AED Certification
Certified Medication Aide
BLS Certification
Food Handler Certification
Home Health Aide
Present
Assessments
Home Health Aide Skills — Highly Proficient
October 2020
Providing care to patients in a home setting
Full results: Highly Proficient
Work style: Reliability — Highly Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Nursing assistant skills — Proficient
May 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Food safety — Proficient
April 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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