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Customer Service Team Members

Silver Spring, MD
October 01, 2023

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Jacquise Martin

Silver Spring, MD *****


Willing to relocate to: Washington, DC - Silver Spring, MD Authorized to work in the US for any employer

Work Experience

Safe Passage Worker

Colabotive solutions for communities - Washington, DC January 2022 to Present

In school safe passage worker

• Assist school with high rated incidents

• Weekly problem solving groups with students

• Aide students with everyday school needs

• Direct student to outside school resources through safe passage

• I have received an Mandate reporter certificate

• I have received an DCPS clearance for 2 years

Home Health Aide

Consumer Direct Care Network - Washington, DC

November 2020 to Present

• Helping with personal activities, such as bathing, dressing and grooming. Light housekeeping, such as doing laundry, washing dishes.

• administering medicines

• noticing changes in health conditions

Team Lead Sales Associate

Lord & Taylor - Rockville, MD

January 2017 to April 2020

• greeting clients when they enter the store

• helping clients find specific products or showing them how to use them

• Use of the POS register.

• Placing new merchandise on floor for display or on mannequins.

• Cleaning and sanitizing dressing rooms

• Helping customers style upcoming events and future events

• Placing orders over the phone or in store online orders

• Assisting with fittings and alterations

Shift Leader

Sweetgreen - Washington, DC

January 2018 to July 2018

Take and prepare customer orders upon arrival or by online 3rd party.

• Responsible for daily operations of the store as shift leader

• Prep hot and cold foods for the next day to be cooked.

• Daily usage of POS (opening and closing).

• Open/Close front line at the start and end of each shift.

• Clean front line(sweep,mop,wipe down counters and walls) and store away dry food(s). Shift Supervisor/Key Holder

STARBUCKS - Washington, DC

April 2015 to December 2017

• Responsible For daily operations of the store on each shift as key holder.

• Counting and storing inventory upon daily deliveries.

• Coaching / supervising team members throughout the day

• Training new employees

• Tending to guest needs

• Maintaining a clean establishment

• Receive and deposit daily sale deposits and weekly change orders.

• Responsible for ordering and receiving inventory

• Responsible for recording food and diary temperatures

• Scheduling breaks for team members

received Food Handlers Certification as it is/was a requirement for all shift managers. Line Lead

Checkers Checkers Drive-In Restaurants, Inc. - Washington, DC October 2014 to November 2016

• Take customer order and tender cash.

• Prepare food,drinks,condiments and utensils before customers arrival to drive thru-Window

• Coach and supervise team members on the line

• Assist and train team members on POS

• Maintaining a clean environment

• Closing / opening tills for a team members shift Lead Barista


December 2014 to July 2015

• Make coffee and like beverages.

• Warm and serve breakfast/lunch items.

• Run operations of bistro during each shift

• Tender cash

• Make daily cash deposits

• Count inventory

• Store away food and drinks at the end of each shift.

• Cleaning bistro

• daily use of POS

Customer Service Representative

starion energy inc

April 2012 to March 2013

• Greeting customers via walk in,phone or email.

• Assist with problem or reason for walking/calling.

• Sorting Mail.

• Occasional conference room setting up.

• Appointment scheduling.


High school or equivalent in General education

Stratford career institute - Washington, DC

August 2015 to December 2016


• Customer Service (7 years)

• Management (5 years)

• Cash Handling (6 years)

• Basic Computer Skills (10+ years)

• Hospitality (Less than 1 year)

• Barista experience


• Caregiving

Certifications and Licenses


January 2020 to January 2025

Mandated Reporter

February 2022 to Present

Driver's License

March 2023 to March 2027

Dcps Clearance

May 2023 to May 2026


Customer service — Proficient

March 2023

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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