Customer Service Quality Assurance
Resume:
Jenri Garcia
********************@***********.***
Work Experience
Assistant Supervisor
Pampanga's Best - San Fernando
January 2014 to November 2018
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Evaluated employee performance and coached and trained to improve weak areas.
• Worked with management team to implement proper division of responsibilities.
• Revised work practices to improve efficiency, boost quality and meet production goals. Internal Collector
JVC LOANS AND SERVICES - Pampanga
July 2012 to December 2013
• While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers
• Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards
• Maintains up-to-date customer contact information in the collections systems
• May be required to support other queues to facilitate teamwork in the department
• Escalates and assists other team members with calls as needed
• Serves as a resource/subject matter expert and may provide training to fellow team members May be required to initiate external contact with customers and may perform advanced loss prevention activities or administrative work.
Education
Bachelor's degree in Business Marketing
Angeles University Foundation - Philippines
June 2007 to April 2013
Skills
• Marketing
• Management
• Negotiation
• Employee Evaluation
• Branding
• Salesforce
• Digital Marketing
• Quality Assurance
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