DENNIS WATSON

D

*** ******* **. **********, **** 44505

330-***-****

adz23c@r.postjobfree.com

Qualified Customer Service Representative with 10 years experience in fast paced customer service call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Excellent computer skills and telephone etiquette. WORK EXPERIENCE

Retail Support

07/2022 to 10/2022

Rose©s Department Store

Youngstown, Ohio

Worked in freight unloading trucks, stocking shelves and taking inventory. Worked cash register when needed.

Started with the company upon arrival in Youngstown. Setting up the store, building shelves, labeling and organizing products. Customer Service Representative

12/2020 to 08/2021

Comcast-Independent Contrator (Arise Platform)

Remote from Philadelphia Pennsylvania

Took calls from Comcast Cable subscribers in order to provide quality customer support. Responsible for upgrading/downgrading services according to customer needs. Took payments, answered billing questions.

Customer Service Sales Support

08/2017 to 12/2019

Alorica

Niles, Ohio

Took calls from AT&T Business Customers, handling matters of concern for the customer. Responsible for taking payments and answering billing questions. Provided technical support while offering new products and services that meet the customer needs. SKILLS

Can use all programs under the Adobe Cloud. - 7 years Computer Programming - 10+ years

EDUCATION

Eastern Gateway Community College

Associate

Digital Media

Youngstown, Ohio

01/2015 to 06/2017

Kansas City Kansas Community College

Associate

Business Administration

Kansas City, Kansas

08/1988 to 06/1990

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