Timothy Lynch – ** Anawan Ave., Saugus, MA ***** – 781-***-****

PROFESSIONAL SUMMARY

Over 30+ years of progressive accomplishments in software development as an experienced Agile SAFe Scrum Master, Product Owner, and Project Manager for the past 14 years. I am also an accomplished Lead Test Engineer and an evangelist on best practices with Behavior Driven Development and Test Driven Development. I have continually led software development teams, both in Agile and Waterfall workflow technologies, on successful paths of product development. My overall success has led me to be a high-level support expert on multiple software and hardware products. I have worked within support call centers, traveled worldwide on critical workflow escalations to resolve issues, and have delivered courses to train the trainers and subject matter experts. I have also directed and led worldwide trade shows in the USA and Europe with needed third party strategic alliance partners to integrate products to satisfy customer needs.

PROFESSIONAL EXPERIENCE

Infosys Limited – April 2021 – Present

Agile Project Manager, SAFe Scrum Master, and Agile SAFe Coach

Consultant – Process and Domain Consulting

Working with Infosys clients with both on-shore and off-shore software development teams in the United States and India by running daily status meetings, planning meetings, PI Planning events, Sprint Retrospectives, and demos to Business. Mentoring teams and individuals on all levels of the continuous improvement process. Lending my 40 years of software development experience on a global level to ensure products meet targeted milestones, development is transparent to all stakeholders, and that each and every individual is a key contributor and is a part of the overall success. Utilizing the Microsoft Suite of software products. Continually driving the Test Driven Development process by insuring every member on the team tests early and tests often.

NTT Data – July 2019 – June 2020

Scrum Master

Certified SAFe Scrum Master at Program and Solution levels for Tufts Health Plan client in Watertown, MA. Ensuring business defines requirements at Capability, Feature, and Story levels and implement Agile SAFe best practices utilizing both Scrum and Kanban boards. Utilizing Jira, Confluence, ALM, MS SQL Server and SQL Developer software tools. Continually driving the Test Driven Development process by insuring every member on the team tests early and tests often.

IDEMIA - March 2019 – July 2019

Scrum Master

Managing overall development efforts on project for the state of Oklahoma in making the division of motor vehicles Real ID compliant with both commercial and non-commercial licenses. Working in a Microsoft environment in an Agile/Scrum development cycle process. Chairing daily stand-up, refinement, and planning meetings with core team as well as product owners and business analysts. Utilizing Jira and Helix ALM for test case repositories and defect tracking. Continually driving the Test Driven Development process by insuring every member on the team tests early and tests often.

Goji Insurance – October 2017 – April 2018

Scrum Master and Lead Test Engineer

Leading overall software development process on the Goji Insurance application software products. And working directly within call center agents. Restful API products are used in call centers by licensed automobile and homeowner insurance agents to provide and sell insurance products. Software developers are based in Boston, Las Vegas, and Europe. Introduced the Agile SAFe development process. Championed the Test Driven Development process by insuring every member on the team tests early and tests often.

Blue Cross Blue Shield Rhode Island – April 2017 – October 2017

Scrum Master and Software Development Engineer in Test

Managing development efforts of onshore and offshore product teams to develop and implement a new subscriber health plan for Blue Cross Blue Shield of Rhode Island subscribers called NEHP (New England Health Plan). Hosted daily test status meetings involving offshore development resources. Hosted partner meetings with Blue Cross Blue Shield of Massachusetts and Anthem using Restful API interfaces. Interacted with call centers on escalated issues. Provided daily status update meetings in a team collaborative effort to ensure that all partner teams meet their targeted deadlines and followed Agile best practices through effective communications. Hosted daily defect triage meetings. Continually driving the Test Driven Development process by insuring every member on the team tests early and tests often.

United Health Group, Boston, MA September 2016 – April 2017

Test Execution Manager and Scrum Master

Directly managing the test efforts of onshore and offshore QA teams. Assigned to projects involving creating test strategies, test plans, test cases and hosting daily meetings of all application teams involved in the overall test effort. Ensuring that teams meet their targeted milestones by communicating effectively with each other and that software products are released to production in a timely and quality manner. Continually driving the Test Driven Development process by insuring every member on the team tests early and tests often.

Partners Healthcare, Boston, MA November 2015 – August 2016

Contract Software Development Engineer in Test

Managing all aspects as a Principal QA Engineer in meeting with business team and agents to define and create user stories and prioritize associated product backlogs. Working on pilot software programs on mobile phone devices, on both iOS and Android devices that are used for clinical research in the healthcare space at Partners Healthcare. Introduced the Agile development process.

HEALTHCARESOURCE, Woburn, MA April 2008 – September 2015

Product Owner, Scrum Master, and Software Development Engineer in Test

Working on software product development teams following the Scrum agile methodology. Products are used nationwide by hospitals and healthcare facilities. Providing expertise in feature analysis along with a method of test that provides sufficient amount of coverage. Managed both onshore and offshore QA teams. Worked with Product Support groups with different high-end clients to provide either a work-around solution or created enhancements that were prioritized at a high level to provide feature enhancements as hot-fixes. Utilized Microsoft suite of development tools Visual Studio, Team Foundation Server, SQL Server, and Test Manager.

HNW, Boston, MA - January 2007 – April 2008

Contract Senior Quality Assurance Engineer

Directed a team of software developers and quality assurance engineers in the development of enterprise-class web applications and embedded systems testing.

HARVARD UNIVERSITY, Cambridge, MA January 2006 – January 2007

Contract Senior Quality Assurance Test Engineer

Performed tests on Microsoft SQL and Oracle database environments. Unix shell scripting.

CONSTANT CONTACT, Waltham, MA September 2005 – December 2005

Contract Senior Quality Assurance Engineer

Performed front-end testing of a Client/Server Web application utilizing Web 2.0, DHTML, Ajax technologies.

MODULO SYSTEMS, Cambridge, MA July 2004 - September 2005

Contract Senior Quality Assurance Engineer

Performing front-end and back-end manual testing of Client/Server publishing and content management software. Unix shell scripting.

EDUCATION

Massachusetts College of Art - Bachelor of Fine Arts in Illustration

Unique System Skills LLC - Java Programming, Python Programming, SQL Fundamentals, Selenium Automation

Certified Agile SAFe Scrum Master

Certified Agile SAFe Teams

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