Customer Service Business Operations

SAMANTHA REED

1-510-***-**** • *********@*******.*** • Berkeley, California 94702

Diligent business professional with background as Business Administrator brings [Number] years of industry success. Well-versed in developing and implementing business plans to achieve corporate objectives. Builder of teams to positively impact efficiency and effectiveness. Consistent business professional with strong history of managing daily business operations and facilitating continuous improvement initiatives to foster growth. Superior work ethic and

[Number] years of experience in [Type] environments. Established success improving efficiency, driving cost controls and increasing revenues.

Summary

Skills • Staff Supervision

• Microsoft Visio

• Loan Operations

• Databases

• Microsoft Office Suite

• PowerPoint

• Team Development

• Business Plan Assessment

01/2016 - Current

Business Administration Manager, East Bay Municipal Utility District, Oakland, CA

03/2007 - 12/2015

Assistant Manager of Customer Service, Mastercard, South San Francisco, CA Experience

• Developed and implemented office policies and procedures to ensure efficient workflow.

• Prepared financial reports for internal departments and external stakeholders.

• Provided administrative support to executive management team. Organized and managed administrative staff, including recruitment, training, performance reviews, and disciplinary actions. Monitoring

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• day-to-day business operations,interacting with external partners,improving business

• employee performance.

Organized and managed administrative staff, including recruitment, training, performance reviews, and disciplinary actions.

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• Provided exceptional customer service by responding to inquiries and resolving complaints.

• Maintained accurate records of customer interactions, transactions and feedback.

• Managed daily operations in the Customer Service department. Developed strategies to improve customer satisfaction to improve sales and loyalty. developing strategies effectively handling

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• customer complaints and assisting with the recruitment of sales staff Created reports detailing customer service activities and providing recommendations for improvement.

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Assisted customers with product selection, order placement and account maintenance queries.

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Education And 08/2021

Associate Of Arts, Business Administration And Management Training Merritt College, Oakland, CA

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