Customer Service Data Entry

RS

RITA SHEPPARD

************@*****.*** 816-***-**** Kansas City, MO 64129

Adept at maintaining strict patient confidentiality and patient information for compliance with HIPAA. Excellent communication skills; 5+ years of experience in the medical field. Ability to work well as part of a team as well as individually or with little supervision necessary. 30+ years experience in customer service. Timely and professional with extraordinary communication skills and the ability to build and cultivate relationships to drive business retention. Actively seeking a remote position where I can utilize my skills and experience to add immediate value to an organization. Customer Retention

Written Communication

Oral Communication

Professional Phone Skills

10-Key Typing

Typing

Medical Terminology

Build Strong Relationships

Computer Literacy

Customer Service

Cross-Functional Communication

SelectQuote Insurance Services

Retention Specialist

09/2020 - 08/2023

Received information regarding identified problems and devised responses to satisfy concerns.

Explained new products and services to customers.

Implemented creative solutions to deal with special circumstances. Obtained and examined relevant information to validate customer complaints and determine possible causes.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed strong customer relationships to encourage repeat business. Used proven techniques to de-escalate angry customers during telephone interactions.

Referred unresolved customer service issues to designated departments for investigation.

Adhered to scripted responses and standardized plans to address problems.

TriWest Healthcare Alliance

Patient Service Representative

07/2017 - 06/2020

Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Documented and managed patient information in computer system. Answered patient questions and fielded complaints to resolve issues. Coordinated with patients and healthcare professionals to meet patient needs.

Summary

Skills

Experience

Explained policies, procedures and services to patients. Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.

2026 License No: 300******* AHIP Certification - Medicare 07/2023

Licenses & Certifications Insurance License for Accident, Health and Sickness - MO Dept. of Commerce 02/2023

Insurance, - Expires Feb

East Buchanan High School

High School Diploma in Business/Office

05/1979

Automation/Technology/Data Entry

Education and Training

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