Customer Service Data Entry

ALPESHA PATEL

E-Mail: ********@*******.***

Phone: +1-803-***-****

Mailing Address : 121 Rose Tree Lane, 29715,Fort Mill,SC (US) Skills and Abilities

~ I am a committed hard worker and a proven achiever who excels under pressure. I am also determined to achieve my goals, being a quick learner and taking pride in my work helps me deliver quality work consistently.I work very well as a part of a team and am able to lead and take initiative when necessary. With a sharp eye for detail, I am a quick learner and am able to prioritise workload to work efficiently. P R O F I L E S U MMARY

• August 2022 – January 2023

Cashier

Brinks

• Process, verify and reconcile inbound and outbound currency transactions

• Complete data entry for all currency transactions

• Prepare outbound currency orders and replenishments

• Count, verify and report currency inventory daily

• Sep 2020 – July 2022

Operations Assistant (PM Shift)

Amazon Logistics, Wembley (DHA1), UK

• Support daily management of department duties.

• Deputise for the Shift Supervisor as required.

• Carry out debriefs of all staff and ensure that paperwork is accurately and fully completed.

• Carry out duties in accordance with Standard Operating Procedures (SOPs.)

• Carry out security checks prior to the end of the shift.

• Assign work to staff as required to support the workflow and daily metrics.

• Support the Shift Supervisor by ensuring there is sufficient resourcing for your function including call outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity.

• Support in the development of a strong culture of health and safety practices and initiatives through the compliance with legislation and policy.

• Assist with the training of new associates to ensure they have the right knowledge to carry out tasks required.

• Assist the Shift Supervisor Supervisor with tracking, trending and reporting of departmental metrics.

• Assist the Shift Manager in analysing and understanding the reasons behind success and failure in meeting departmental and Delivery Station goals.

• Tracking and reporting of hours and schedules for staff.

• Review and update SOPs and metrics as required.

• Follow up and solve process-related area issues as required.

• Manage customer service escalations and interface with driver and customer where necessary.

• Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done.

• 2008-2020

Location Support coordinator,Travelex·

Invoicing to partnering companies. Complying with company and Heathrow procedures. Sorting, checking validity of paperwork and calculating paperwork against reports. Arranging to send paperwork to partnering companies. Working alongside Border Force to ensure lawful practise. Managing the office. Ensuring all guidelines ismeet for audit.

• 2008-2011

VAT Sales Consultant,Travelex·

Checking customers are liable for a VAT refund. Working on the tills to process refunds. Using a range of currencies.

• Oct 2000-Nov 2007

Customer Service Representative,IKEA

Customer queries. Cash handling. Checking stock levels. Ensure health and safety records up to date for audit purposes. Acting deputy for line manager. Awarded Employee of the month for dedication to high quality customer service

• Sept 1998-Oct 2000

Shift running manager,McDonalds·

Managing a team of between 10-20 staff. Customer and staff requires and complaints. Staff Roster. Food, Labour and store costs and expenses. Monitoring store inventory. A CADEMIC D E T A I L S

• GNVQ Intermediate Business Studies -Pass,Harrow,Greenhill College - Sep 1995 to June 1996

• 8 GCSE’s C-E,Wembley,Preston Manor School - Sep 1990 to June 1995 IT S K I L L S

• Well versed with:

o MS Office (Word, Power Point & Excel)

T R A I N I NG COURSES

• Health & Safety -First Aid-

• Food Hygiene-Shift Running Management

References – available on request

Contact this candidate