Customer Service High School

TERRY TURNER

***** ******* ***., *********, ** **021 · 313-***-****

*********@*****.***

OBJECTIVE: Seeking leadership opportunity to utilize my knowledge, skills and abilities in customer service and or health care operations, utilizing clinical competency and leadership abilities.

EXPERIENCE

MAY 2016-PRESENT

OPERATIONS MANAGER TRANSPORT, PSA TOUCH POINT

Works closely with administration in overall department planning, ensures that my team remains in compliance with safety regulations, closely monitors team performance metrics, ensure that new as well as current employees receive adequate training to perform work duties and provide stellar service to hospital guest, assists team in patient transport as needed.

JUNE 2017-DEC 2021

SURGICAL SERVICES TECHNICIAN, st. john ascesion

Responsible for decontamination of surgical utensils, furniture, and operating rooms. Provides physical assistance under the instruction of clinical nursing staff as needed repositioning as well as lifting patients as needed. Accurately monitor and maintain surgical supply inventory.

JULY 2013-APRIL 2016

DIRECT CARE AIDE, DELAYAS LLC.

Assisted residents in performing activities of daily living such as bathing, grooming, medication, administration, recreational activities, and light housekeeping. Worked closely with interdisciplinary team including physicians, nurses, occupational therapists and dieticians in implementing resident care pan. Provided monitoring of resident physical condition by checking and recording vital signs reporting any adverse findings to nursing staff.

JANUARY 2009-FEBRUAY 2013

HOME HEALTH AIDE, HOME HEALTHCARE

Monitored clients by observing physical mental condition, as well as supported clients by providing housekeeping and laundry services as needed, assisting with activities of daily living such as, bathing, grooming, errands, meal preparation and administering prescribed medications

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EDUCATION

HIGH SCHOOL DIPLOMA, CHARLES E. KETTERING HIGH SCHOOL

2008

R-HAVC CERTIFICATION, NORTHWESTERN TECHNIAL INSTITUTE

2008

PATIENT CARE TECHNICIAN, HEALTH STUDIES INSITUTE OF NURSING

2013

CERTIFICATE IN DIRECT CARE, MICHIGAN DPEARTMENT OF MENTAL HEALTH

ADMINSTRATIVE COMPTENCIES

Management of staff

Budget Management

Staff Scheduling

Extensive Healthcare background

Proficient use of Microsoft Office Tools

Employee Training and Development

Excellent verbal and written communication skills

Excellent time management

Strong analytical skills

Exceptional problem-solving skills

Strong de-escalations skills

Works well under pressure

REFERENCES

Available upon request

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