Melissa Leonardi

Experienced Medical Biller/Accounts Receivable and Collections Professional

Hillsborough, NH 03244

adz1qh@r.postjobfree.com

+1-603-***-****

Committed and motivated Medical Biller/Accounts Receivable professional with exceptional customer service and decision making skills. Strengths in multitasking, complex problem-solving and learning new skills. Has a strong work ethic and is versatile, reliable, and efficient with 10+ years' experience in patient and insurance collection in a high-volume environment. Authorized to work in the US for any employer

Work Experience

Patient Care Coordinator

Concord Hospital - Concord, NH

May 2023 to Present

Manages the client/patient intake process through effective communication and collection of information. Performs a variety of administrative functions in support of primary care services. Primary phone access point for patients and responsible to ensure that the patient receives timely, efficient, and compassionate customer service. Manages the chart/record through Cerner Power Chart throughout the patient's interaction by assuring accurate and timely chart preparation, medication refills, referrals, lab reporting and inter office communication. Manages patient demographics, insurance and appointments through Cerner Rev Cycle. Responsible for performing these functions in a manner that optimizes patient flow, maximizes departmental efficiencies, and promotes patient/client and employer/insurer satisfaction. Daily use of Microsoft word and excel.

Personal Caregiver

Self Employed - Hillsborough, NH

June 2016 to February 2023

Responsible for personal needs of patient; bathing, cleaning, shopping, monthly finances. Handles all medical needs.

Collection Specialist

PROEX PHYSICAL THERAPY - Portsmouth, NH

June 2014 to May 2016

Performed 3rd party Billing and Collections for 12+ Physical Therapy Offices. Responsible for submitting, researching and appealing denied claims. Processed approved claims, posted insurance payments and handled all patient billing. Maintained an above average for insurance claims days out to insurance at 25 days or less.

Stay at Home Mom

Self - Rochester, NH

August 2007 to June 2014

Stayed at home to care for my two children

until they started school.

Front Desk Receptionist

Rochester Physical Therapy - Rochester, NH

August 2006 to July 2007

Maintained the front desk and reception area in a neat and organized fashion. Responsible for checking patients in and out, scheduling appointments, verifying insurance benefits, transcribed and maintained patient medical records.

Business Office Coordinator

Strafford Health Alliance - Somersworth, NH

May 2000 to June 2006

Performed 3rd party medical billing in a fast-paced medical billing company. Posted payments, adjustments and denials into Medical Manager System. Responsible for fixing and/or appealing feinted claims. Remained up to date with all insurance requirements including patient financial responsibilities. Performed quality control of the data entry system to make sure claims and payments were posted correctly. Responsible for all daily, month end, and year end reporting. Front Desk Receptionist

Dr. F.M Abanilla - Avon Park, FL

January 1999 to March 2000

Responsible for patient check in, verifying insurance benefits and scheduling appointments. Handled all prior authorizations needed, entered claims into Medical Manager System and submitted claims electronically to insurance companies daily. Posted patient and insurance payments. Education

High school diploma or GED

Spaulding High School - Rochester, NH

September 1990 to June 1993

Certificate of Higher Education in Nursing Assistant Dover Adult Learning Center - Dover, NH

Skills

• Microsoft Office (10+ years)

• Medical Manager (4 years)

• Insurance Verification (10+ years)

• Clerical Experience (10+ years)

• Phone Etiquette

• Administrative Experience (10+ years)

• QuickBooks (5 years)

• Medical billing

• Medicare

• Primary care

• CPT coding

• ICD-10

• HCPCS

• Accounts receivable

• Data entry

• Medical office experience

• Medical receptionist

• Medical collection

• Customer service

• Microsoft Excel

• Accounting

• Communication skills

• Windows

• Typing

• ICD-9

• Medical Records

• EMR Systems

Assessments

Protecting patient privacy — Proficient

December 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Medical billing — Proficient

December 2022

Understanding the procedures and forms used for medical billing Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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