Administrative Assistant Customer Service

Marina Ostigin

Cellular 832-***-****

adz1od@r.postjobfree.com

Administrative Assistant

Administrative support professional with more than 10 years of experience; adept at working in fast-paced environments demanding strong organizational, leadership and interpersonal skills. Committed to exceptional client and customer service and driven by challenges. Detail-oriented and resourceful in spearheading, organizing and completing projects; ability to multitask effectively.

Qualification Highlights

• Management / Supervision

• MS Word. Written Communication, 10 Key Calculator, Data Entry

• Customer Service / Client Relations

• Statement Billings

• Office Equipment

• Self-directed

• Excellent Communication Skills

• Computer-savvy

• Strong Problem Solver

• Resourceful

• Strong interpersonal skills

• Pleasant demeanor

• Order processing

Experience

Electro-Mechanical Industries, Inc (EMI)

Administrative Assistant/Assistant to CEO 3/2021-8/2023

Assisted the CEO on daily tasks.

Arranged hotel stays, flights and rental cars as needed for the CEO and sales representative.

• Verified that information in the computer system was up-to-date and accurate

•Developed and created a more effective filing system to accelerate paperwork processing.

• Maintained and updated customer and vendor files

• Prepared and checked invoices, requisitions, and other documents for processing

• Responded promptly and answered / resolved coworkers, clients and customer inquiries and complaints

• Resolved customer complaints and/or reconciled discrepancies on delinquent as well as billed accounts

•Communicated directly with coworkers and customers by phone, electronically or face to face

• Negotiate and enforce collections to recover funds and expedite the clearance on delinquent accounts

•Answered and directed calls for all three branches

itRobotics, Inc, Missouri City, Texas

Office Manager/Administrative Assistant, 2014 - 2020

• Verified that information in the computer system was up-to-date and accurate. Organized billing and invoice data and prepared accounts receivable.

• Developed and created a more effective filing system to accelerate paperwork processing

• Maintained and updated customer files

• Prepared and checked invoices, requisitions and other documents for processing

• Responded promptly and answered / resolved coworkers and customer inquiries and complaints

• Communicated directly with coworkers and customers by phone, electronically or face to face

• Resolved customer complaints and/or reconciled discrepancies on delinquent as well as billed accounts

• Negotiate and enforce collections to recover funds and expedite the clearance on delinquent accounts

• Follow through on timely and accurate quarterly end closings

Service 800, Inc, Houston, Texas

Customer Service, 2004 - 2014

• Make outbound customer services calls and provide world-class service in every interaction for optimal call center

• Worked on special projects as assigned by management

• Any other duties as assigned

• Provide troubleshooting assistance to customers

Special Skills

• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail

• Strong communications skills, courteous and professional manner, and use of proper grammar

• Confidential Records Management

• Confidential Correspondence and Data

• Knowledge of Windows 10 Professional and Microsoft Office

• Ability to learn new skills and apply the knowledge

• Business Correspondence, Client Services

• Administration, Administrative Support

• Accounts Management, Accounts Administration

• QuickBooks

• Data Entry, Appointment Scheduling

• Knowledge of Office Equipment

• 10-Key Calculator, Typing / Data Entry

• Alphanumeric Filing, Basic Secretarial

• Stocking and Supplies

• Event & Marketing Material Preparation

• Everyday Business Etiquette

• Decision making

Education

H.S., 1990

Jersey Village High School, Houston, Texas

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