Patient Access Customer Service
Resume:
Tina Spencer
Patient Access Representative
Lafayette LA 70508
adz1md@r.postjobfree.com
OBJECTIVE:
Service-oriented Patient Access Specialist with 7 years experience in hospital and clinical settings. Core competencies include high level customer service skills, appointment scheduling and as well as excellent communication and time management skills, and handling tasks with accuracy and efficiency. SKILLS
● Knowledgeable and experience with various computer systems such as Microsoft 365
● Knowledgeable and experience with various EMR Systems such as Epic & Cerner.
● Ability to use a 10-key calculator and computer keyboard
● Ability to multitask and, pay attention to detail
● Strong organization skills, and a team player
● Excellent critical thinking skills with ability to independently resolve problems
● Excellent Interpersonal Skills
● Excellent verbal and written communication including professional one-on-one interactions and phone skills
EXPERIENCE
Our Lady of Lourdes Hospital, Lafayette, LA
Patient Access Specialist
July 2022- PRESENT
● Welcomed patients and visitors by greeting patients and visitors, In
person or on the telephone, answering or referring inquiries.
● Optimized the patients satisfaction,
provider time, and treatment room
utilization by scheduling appointments in
person or by telephone.
● Keeping patient appointments on schedule
by notifying the provider of the patient's
arrival revolving service delivery compared
to schedule,
reminding the provider of service delays.
● Orchestrating peace in ED, by anticipating patients anxieties, answering patients questions, maintaining the reception area
● Ensure availability of treatment information by filing and retrieving
patient records information.
● Obtained revenue by recording and updating financial Information,
recording and collecting patient charges, controlling credit extended to patients, filing, collecting, and expedition third party-dams Ochsner Hospital & Clinics, Lafayette, LA
Patient Access Specialist
February 2017- July 2022
● Welcomed patients and visitors by greeting patients and visitors, In
person or on the telephone, answering or referring inquiries.
● Optimized the patients satisfaction,
provider time, and treatment room
utilization by scheduling appointments in
person or by telephone.
● Keeping patient appointments on schedule
by notifying the provider of the patient's
arrival revolving service delivery compared
to schedule,
reminding the provider of service delays.
● Orchestrating peace in ED, by anticipating patients anxieties, answering patients questions, maintaining the reception area
● Ensure availability of treatment information by filing and retrieving
patient records information.
● Obtained revenue by recording and updating financial Information,
recording and collecting patient charges, controlling credit extended to patients, filing, collecting, and expedition third party-dams Walmart, Lafayette, LA
Sale Associate
October 2014 - April 2018
● Greeting customers
● Operating cash registers.
● Increasing in store sales.
● Maintaining sales floor appearance.
● Cross-selling products.
● Directing customers to merchandise.
Loving Care Sitting, Lafayette, LA
Care Assistant
August 2010 - September 2014
● Providing Preventative care for the elderly and disabled
● Ensure the client properly follows a plan of care daily EDUCATION
New Iberia Senior High, New Iberia LA - Diploma
August 1994 - May 1998
REFERENCES
Jaci Tolbert 1-337-***-****
Lisa Broussard 1-337-***-****
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