Senior Systems Engineer

KEN KLONCZ

Maple Grove, MN 952-***-**** adz1kt@r.postjobfree.com

IT Architect and Engineer with 15+ years of experience in Microsoft technologies, focused on unified communications. My passion is working with companies to architect and implement technical solutions that increase productivity, realize cost- savings, and enhance employee mobility.

SOFT SKILLS

• Management: Managed 10 technical FTE’s and 4 Contractors

• Mentoring: Mentored teammates for skillset education supporting company needs

• Leadership: Setup daily standup Teams meeting during the pandemic so the team could talk through Incidents, Projects, and catch up on life

• Certifications: ITIL V3, MCSE

• Change Management: Board member of multiple Change Management teams

• Disaster Recovery: Created and executed disaster recovery plans for all managed platforms

CAREER HIGHLIGHTS

• Restarted Fingerhut technical infrastructure from scratch after liquidation and built the environment to support $1B in sales

• Migrated 20,000+ users from Carlson Companies entities. Built new Active Directory domains, Lync, Sharepoint, and Exchange

• Implemented Skype Enterprise Voice for CHS, which allowed users to work from home during the pandemic and use their laptop and headset as their phone TECHNICAL SKILLS

• PLATFORMS: Skype for Business, Teams, Exchange, O365, Audiocodes SBC, SmartTap, Clarity Connect, PowerSuite, Active Directory, Azure AD, MFA, ADFS, SCCM, SCOM, SQL Server, Avaya Communications Manager, VMware, Hyper-V, Citrix XenServer, XenDesktop, XenApp

• NETWORKING: Audiocodes Cisco, Netscaler, F5, Radware, Juniper, DNS, DHCP, IIS

• OPERATING SYSTEMS: Windows Server 2012/2016/2019, Windows 10, MacOs PROFESSIONAL EXPERIENCE

CHS INC. Inver Grove Heights, MN

Unified Communications Senior Engineer November 2017-Present

• Implemented and managed two pool hybrid Skype for Business 2015 Enterprise platform for Fortune 100 company. Upgraded Skype environment to 2019 to facilitate Teams Migration

• Provided specific VMWare setting requirements to Server Team to support Real-Time requirements for a stable Skype Voice/IM environment

• Technical lead for Enterprise Voice deployment to support migration from Avaya platform. Migrated 5000+ Avaya users to Enterprise Voice and O365 UM CHS INC. (cont)

• Migrated remote sites from legacy PBX to Teams voice; Included site visits, number porting to Microsoft, Teams user setup, Handset setup, and end-user documentation and training,

• Responsible for Audiocodes SBC configuration to support migrations

• Researched, architected, and deployed SmartTap call recording, Clarity Connect contact center, PowerSuite monitoring solutions to support business requirements

• Managed Conference Room technologies – Polycom Trio, Crestron, and Microsoft Surface Hubs

• Created documentation, PowerShell automation, and training materials to enable existing Avaya staff and Security team to perform day-do-day Skype support tasks Consultant - Various Minneapolis, MN

Senior Systems Engineer January 2015 – September 2017

• Technical remediation and support of Microsoft technologies; Exchange 2013, Lync 2010/2013, O365, SCCM, SCOM

• Setup Lync/Exchange 2013/O365 hybrid configuration to allow company user migration to Skype Online and Exchange Online

• Fixed global SCCM deployment to increase patch success rate from <70% to >95%

• Fixed SCOM deployment to eliminate 90% of irrelevant alerts and implemented Exchange management pack to monitor multi-site Exchange 2013 hybrid cluster Virteva Minneapolis, MN

Principal Consultant September 2011 – November 2015

• Pre-sales project definition and post-sales project management and implementation

• Led client upgrades and migrations for Active Directory, Exchange, Lync, Sharepoint, and Citrix

• Created detailed project documentation to share with clients and Virteva managed services team

• Implemented VMWare for P2V server migrations, Citrix XenServer for XenApp/XenDestop deployments, Hyper-V for P2V server migrations

Fingerhut/Bluestem Eden Prairie, MN

Group Manager 1993 – August 2011

• Managed enterprise Network, Telecom, Server, Desktop, and Security Operations teams. 10 FTE plus Contractors

• Deployed Lync 2010 Enterprise Voice to support flexible workspace, mobile workers, and migration of users off Avaya platform

EDUCATION

University of Minnesota -Institute of Technology Minneapolis, MN Bachelor’s Degree: Major in Computer Science, Minor in Management Information Systems

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