Customer Service Entry Level

EDUCATION

JENNIFER MACIAS

Brooklyn, NY ***** • (347) 883 - 2098 • adz1kr@r.postjobfree.com

St. John University – Queens, NY

Bachelor of Science in Enterprise Regulations Expected May 2024 St. Saviour High School

High School Diploma June 2020

College Student Seeking an Entry Level Administrative Employment Opportunity Seeking an entry level positions where my education and experience will be fully utilized with the ability to grow with the company.

SKILLS & PROFICIENCY

• Technical- Microsoft Word, Excel, Outlook, PowerPoint, Google Docs, MS Team, and Zoom

• Data Management- ensuring file management accuracy

• Customer Service/Communication- 6 years of building and maintaining relationships and providing excellent levels of follow-through and customer care WORK EXPERIENCE

Notaro, Michalos & Zaccaria P.C., Orangeburg, NY 09/2021-05/2022 Administrative Assistant Intern

• Answered telephones, greeted clients, and provided information to clients

• Log and distribute incoming mail including regular and electronic mail

• Provided administrative support to legal staff including copying, scanning, and faxing

• Prepared a wide variety of legal documents under attorneys’ supervision; operating on computer to compose, edit, revise files

• Organize and maintain files according to file numbers and in chronological order

• Scheduled, coordinated, and facilitated meetings and conferences

• Coordinated client billing process, entered billing codes into excel

• Created and labeled indexes for a litigation file, organize in date and importance order

• Established, maintained, processed and overseed files, correspondences, databases, record, certificates and/or other documents.

Bath and Body Works, West Nyack, NY 10/2020-01/2021 Seasonal Associate

• Greeted customers warmly and provided excellent customer service

• Assisted customers in finding the products needed, and providing product knowledge when needed

• Processed transactions accurately and efficiently using the POS system

• Maintained a neat and organized store environments

• Stocked shelves with merchandise and ensure that all displays are attractive and inviting

• Followed company policies and procedures to ensure safety of employees and customers

• Participated in promotional activities such as setting up displays, stocking shelves and organizing sales events

• Ensures that all areas of the store are always clean and tidy

• Responded to customer inquiries and complaints in a professional manner

• Monitored inventory levels and restocked items as necessary

• Assisted in training new associates on proper store operations and procedures

• Performed other duties as assigned by management Park Slope Day Camp, Brooklyn, NY 07/2019-08/2019

Camp Counselor 07/2018-08/2018

• Helped campers grow by providing opportunities for each camper to experience success

• Took responsibility for the health, well-being, and happiness of my campers

• Contributed to the culture of kindness

• Followed company policy and procedures to ensure safety of employees and campers

• Participated in ongoing staff development

• Worked effectively with employees, campers, and families

• Worked with groups of approximately 12-15 children, ages 4-6 years old and 3rd-5th graders

• Encouraged and taught campers to develop social, life and leadership skills

• Supervised campers on trips to places such as museums, beaches, Sesame Street, etc.

• Managed different stations, engaged, and interacted with campers through play activities

• Effectively communicated with parents about activities and supplies needed daily

• Received training course, CPR certified

TEAM AND LEADERSHIP ACTIVITIES

Charger Activity Board 03/2022-05/2022

Campus Ministry 09/2021-05/2022

Gaming Club 02/2021-05/2022

VOLUNTEER EXPERIENCE

Girl Scouts, Brooklyn, NY 2013-2019

• Received Gold Award for community project; collected canned and other foods for Thanksgiving Drive

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