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Customer Service Data Entry

Location:
Hartford, CT
Posted:
September 29, 2023

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Resume:

DEONNA SMITH

*** **** ***** ***

Hartford CT, ***12

860-***-****

adz1j6@r.postjobfree.com

Objective: To obtain a position within a business environment where my skills and commitment to excellence will have valuable application.

EMPLOYMENT HISTORY

CT Office Of The Treasure – Hartford, CT 2/23 -9/23 Fiscal Clerk/Cash Accountant

Second Injury Fund

• Obtaining daily SIF checks and check log;

• Categorizing and collating checks into the three separate SIF bank accounts (WCC assessments)

• Recording collated deposits and prepare multiple bank deposit slips;

•. Comparing totals on the collated deposit slips to the Check Log;

•. Obtaining appropriate approval management signoff; Copying checks and keeping copies for SIF files;

•. Delivering approved deposit slip and checks to Cash Management Division for deposit;

•. Following up with Cash Management next day to obtain completed deposit slip and cancelled checks for SIF files;

•. Assisting in preparation of manual checks, especially at fiscal year-end to refund companies with overpayments

•. Assisting Accounting Department to prepare third party vendor memos with check void and re-issue instructions;

•. Serving as point of contact for questions from claimants, third party vendors, etc.;

•. Following up on all checks returned to SIF (indemnity, medical, reimbursement…)

Aetna - Hartford, CT

Financial Analyst 01/22 – 8/22

Initial preparation and review of monthly revenue

Operating expenses through various analytical procedures

Detailed analysis including payroll and company cost

Provide detailed review and explanation for Flux period over period via Excel

Communicate with vendors via email

Request vendors to provide a statement of account for payment processing

Create a payment chart for payments waged via Excel

Kaman Aerospace – Windsor, CT 9/20 – 11/21

Purchasing Analyst

Design and implement all commercial agreements and provide support to all buyers

Coordinate with buyers to maintain and provide update in all pricing and prepare routine reports for all data with help of various available tools.

Analyze all projects to reduce cost and risks

Maintain exceptional professional relationships with all suppliers.

Administer all trends and market conditions and maintain efficient flow of information for all materials

Prepare reports on working of all approved suppliers and establish appropriate level of risks for all purchase processes

Coordinate with manufacturing managers and maintain all production activities successfully

Analyze all product requirements on monthly and weekly basis

• Process Invoices/Credit Card Processing/Invoice Coding

Berlin Steel Construction – Kensington, CT

Purchasing/Accounts Payable Specialist

6/19 – 8/20

•Reconciliation of vendor statements

•Sending out invoices for management approval

•Matching invoices with internal POs

•Coding invoices and doing data entry

•Running check batches

•Balancing freight manifests Calculating discounts on supply orders

Risk management

Accounting and reporting

Understanding construction terms and contracts

Software: Timberline; Fabsuite

Metro Realty Group – Farminton, CT 12/18 – 5/19 Accounting Assistant

•Prepare financial records and reports for real estate transactions

•Monitoring and analyzing accounting data to produce financial reports

•Manage delinquent accounts by applying payments

•Enter payment info into Timberline systems

•Analyze invoices for accuracy and rebilling

•Enter payments, Properties duties, and evictions via Excel spreadsheet

•Software: Timberline

Attorneys Nair & Levin - Bloomfield, CT

AR/AP Specialist 6/17 – 12/18

•Answer incoming and make outgoing calls

•Process incoming mail concerning billing and invoicing

•Communicate with clients about billing discrepancies and judgements

•Engage Management over AR problems you encounter

•Initiate collections on delinquent and Judgement accounts

•Skip trace and audit accounts for accurate demographics

•Pursue suit against clients with assets

•Process payments via phone or by mail

•Pre-qualify clients for program assistance

•Communicate with Attorney’s in regard to lawsuits and judgements

•Software: Q-law

Webster Bank – Cheshire, CT 7/16 – 5/17

Restructure and Recovery Specialist

•Understands and follows Collection Policies and Procedures of the bank.

•Telephones delinquent mortgage and consumer loan customers.

•Works constructively with the delinquent customers to ultimately cure the delinquent accounts.

•Maintains and documents accurate collection records via the On-Line Collection System.

•Advises and recommends to supervisor the proper action to be taken to cure a delinquent.

•Institutes skip traces and keeps accurate records of same as necessary.

•Recognizes and takes the necessary action required to prepare an account for foreclosure, as directed to Management.

•Adheres to the collection requirements of Investors to whom we have sold and continue to service loans.

•Makes field calls and/or obtains property inspections on delinquent accounts as directed by supervisor.

•Software: One Soft

CL&P/ North East Utilities/ Yankee Gas Windsor, CT 5/15 – 5/16

Customer Service Representative

•Initiate and disconnect electrical service

•Process and fax documents and correspondence for customers

•Dispatch Power Outages to technician

•Dispatch Tree trimming and removal

•Track service orders through Fielnet

•Apply mandatory Medical and Hardship for account protection

•Maintained a high call average of 27 calls per hour

•Answer incoming calls

The State of Connecticut 4/13 – 4/15

Hartford, CT Processing Technician

•Performs complex support duties related to the Central Processing function. Examines incoming materials for patrons.

•Conforms to state statutes and regulations; makes corrections and/or additions if needed.

•Makes decisions as to case status, transaction permissibility or admissibility. • Responds to internal and external inquiries for information and assistance

•Sets up and maintains filing and indexing.

•Initiates recurring work or special clerical projects meet recurring needs.

•Maintains records and logs of processed actions; prepares status and statistical reports.

•Initiates correspondence; types correspondence, forms and file documentation.

Rexel, Hartford, CT 11/12 – 4/13

Billing Clerk

•Assists sales staff with returns for customers.

•Coordinates with customers to pick-up material being returned.

•Answering phone calls from customers and assist with resolving their issues.

•Following up with vendors to get material returned to them.

•Coordinating with the shipping department to get material sent back to the vendor.

•Track material sent to customers.

•Other duties as requested.

•Software: SAP

Konica Minolta,

Windsor, CT Billing Clerk 02/11 - 1/12

•Answer incoming customer calls primarily related to invoicing or making credit card payment

•Resolve most calls at point of contact and route remaining calls as appropriate

•Provide documentation to customer as requested

•Maintain responsibility for customer inquiry

•Assist with address change processing

•Software: SAP

Prepare unresolved account for court proceedings and wage garnishment

Virginia Oncology Units, Sentara Lee - Virginia Beach, VA 4/07 – 10/10

Medical Assistant

•Attain patient symptoms, complaints. And reason for visit

•Record Vitals; BP, T, P, R

•Prepare patient for exam/ explain procedure comprehensively

•Assist physician with exams and procedures

•Administer injections/ extract blood

•Collect lab specimens

•Run urinalysis and EKG’s

•Billing and Coding for billing purposes

•Perform all administrative and clerical duties

Webster Bank, South Windsor, CT

Teller 08/03-02/07

•Cash Withdrawals and deposits

•Verify account balance

•Check Processing

•Administer large quantities of cash

•Formulate loan payments

•Process night deposits or deposits via mail

•Balance drawer

SKILLS: MICROSOFT WORD, EXCEL, POWERPOINT, AND ACCURINT SKIP TRACING

EDUCATION

Goodwin College, East Hartford, CT 3/04

Associate in Science in Medical Assisting



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