Customer Service Operations Manager

Paula Burns

Customer Service/ Operations Manager

***** ******* **

Columbia, MD 21044

443-***-****

**************@*****.***

OBJECTIVE

I am a customer service/ account manager with operation management experience and skills. I am a fast learner and self-starter looking to earn extra income for my family.

EDUCATION —

EXPERIENCE

Wilde Lake High School – General studies

Howard county Community College –

July2022 – Current

Account Manager • CSR Rep • Integrated Waste Analysts

410-***-****

8/2017 – July 2022

Operations Manager • Operations Manager • Apple Valley Waste

410-***-****

09/2017- 08/2018

Server • waitressing • Loafers Bar & Grill

At these positions I have had to have stellar customer service, be bale to communicate with customers and drivers to ensure service, coordinate daily schedules and routes, be efficient in word Doc, excel, and Microsoft office, I manage drivers dispatchers, create productivity spreadsheets to analyze any ways we can raise productivity, cut down on hours, etc. I also have to have excellent data entry skills working in fast paced environments.

KEY SKILLS —

COMMUNICATION

Marketing

Project Management

Budget Planning

Social Media

Planning

Scheduling

Customer service

I can work alone and be a self-starter and I am able to work in groups. I tend to think of ideas, share them, get feedback and take leadership in following through with any task given. Most of my career I have been in leadership or management positions, so I give directions and then pitch in to help. I am also able to take direction whenever needed.

LEADERSHIP

I am a natural leader and try to everything possible to get the job completed in a professional, efficient, and timely manner.

REFERENCES

Inez Burns - 410-***-**** Current Supervisor

James Piper – 443-***-**** former driver/ friend

Brad Dennan – 609-***-**** former district manager

Contact this candidate