Customer Service Operations Manager
Resume:
Paula Burns
Customer Service/ Operations Manager
Columbia, MD 21044
adz1j0@r.postjobfree.com
OBJECTIVE
I am a customer service/ account manager with operation management experience and skills. I am a fast learner and self-starter looking to earn extra income for my family.
EDUCATION —
EXPERIENCE
Wilde Lake High School – General studies
Howard county Community College –
July2022 – Current
Account Manager • CSR Rep • Integrated Waste Analysts
8/2017 – July 2022
Operations Manager • Operations Manager • Apple Valley Waste
09/2017- 08/2018
Server • waitressing • Loafers Bar & Grill
At these positions I have had to have stellar customer service, be bale to communicate with customers and drivers to ensure service, coordinate daily schedules and routes, be efficient in word Doc, excel, and Microsoft office, I manage drivers dispatchers, create productivity spreadsheets to analyze any ways we can raise productivity, cut down on hours, etc. I also have to have excellent data entry skills working in fast paced environments.
KEY SKILLS —
COMMUNICATION
Marketing
Project Management
Budget Planning
Social Media
Planning
Scheduling
Customer service
I can work alone and be a self-starter and I am able to work in groups. I tend to think of ideas, share them, get feedback and take leadership in following through with any task given. Most of my career I have been in leadership or management positions, so I give directions and then pitch in to help. I am also able to take direction whenever needed.
LEADERSHIP
I am a natural leader and try to everything possible to get the job completed in a professional, efficient, and timely manner.
REFERENCES
Inez Burns - 410-***-**** Current Supervisor
James Piper – 443-***-**** former driver/ friend
Brad Dennan – 609-***-**** former district manager
Contact this candidate