Human Resources

Shavonne Arrington

Elizabeth NJ C: (973-****-**** E: *******@*****.***

Qualifications: An integrity-driven leader with 10+ years of experience managing and coordinating human resources while facilitating the planning and execution of policies and procedures. A proven track record of being committed to delivering service excellence within the corporate sector to attain measurable results. Skilled in multiple management aspects, employee relations, conflict resolution, talent recruitment, training, and development. Experienced in varying human resource systems to include Paycom, ADP, Bamboo HR, Resourcing Edge (Re360), Insperity, and Timestar. Also experienced in processing health claims.

Education

Bachelor of Science 3/2021

DeVry University, North Brunswick, NJ

Major: Business Information Concentration: Health Information Management

Honors Graduate: Magna Cum Laude

Associate in Applied Science 12/2016

DeVry University, North Brunswick, NJ

Major: Business Information Concentration: Health Information Management

Honors Graduate: Magna Cum Laude

Work Experience:

Human Resources Business Partner 11/2021-present

AeroFarms - Newark, NJ

Conducts weekly meetings with respective business units.

Process weekly and semi-monthly payroll for over 230 employees.

Consults with line management, providing HR guidance when needed.

Analyzes trends and metrics in partnership with the HR group to develop solutions, programs, and policies.

Manages and resolves complex employee relations issues.

Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. Partners with the legal department as needed/required.

Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).

Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

Develops contract terms for new hires, promotions, and transfers.

Assists international employees with expatriate assignments and related HR matters.

Provides guidance and input on business unit restructures, workforce, and succession planning.

Identifies training needs for business units and individual executive coaching needs.

Participates in the evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.

Site Manager/Payroll Specialist for Brave 3/2022 – 11/2022

Eyes, Inc. – Fairfield, NJ

Implement system and process improvements while working/collaborating with the Program and Human Resources Director

Responsible for recruiting, interviewing, and hiring new team members for all site managers.

Maintain high visibility of up-to-date job postings for recruitment.

Coordinate/facilitate new and existing staff training.

Screen and source resumes, interview candidates, and deliver employment offers.

Identify, understand, and handle conflicts amongst staff.

Complete and submit weekly reports to the Program Manager

Accurately manage staff’s timekeeping and payroll

Ensure the dissemination of comprehensive information on the importance of being vaccinated against COVID-19

Ensure the accurate collection of information on persons interested in receiving the vaccine.

Developed weekly transportation schedules for team deployment, as well as developed weekly shifts for continuous outreach six days per week.

Established new partner sites to conduct outreach.

Perform periodic site checks to ensure team performance at expected levels.

Inventory all supplies and equipment for both managed counties and submit replenishment requests to the Program Manager

Office Manager/Payroll 8/2021-4/2022

Serv Behavioral, Clifton, NJ

Set priorities for day-to-day objectives in administrative, human resources, and clinical operations.

Screen and source resumes, interview candidates, and deliver employment offers.

Manage employee ADP payroll, timekeeping, and benefit administration.

Responsible for improving the patient’s overall experience.

Responsible for obtaining all employee credentialing and re-credentialing functions to remain in compliance with non-profit and

behavioral healthcare regulations.

Examine and input proof of credentials in the CAQH application to validate self-reporting information pertaining to DEA, CDS, and Certificate of Liability (COI) insurance to prevent and/or reduce financial and legal risks while performing database maintenance of Electronic Health Records (EHR) to update details and insurance rates.

Formulate comprehensive reports for provisions of patient services to establish collaborative practice agreement renewals prior to expiration and engage in cross-functional collaborations with compliance, IT, HR, and outpatient departments to gather imperative patient information for the billing team.

Steer communication efforts with Intellisoft to submit documentation, interpret renewal requirements, and personnel sanctions process to comply with established guidelines.

Serve as a facilitator to support the outpatient eligibility coordinator during absence by ensuring appropriate billing for timely payment of patient services and determining medical benefits coverage to expeditiously resolve matters.

Virtua Health Consultant 4/2017-11/2018

Sutherland Healthcare Solutions, Clifton, NJ

Introduced creative problem-solving techniques and consultative solutions for patients/clients by connecting with insurance representatives and facility associates to rectify billing disputes and respond to inquiries for a leading provider of consulting information technology (IT) optimization, and analytics-driven healthcare services.

Accurately processed electronic payments via IVR system to update patient accounts with critical oversight of the electronic billing system as Claims Editor to support high-volume claims payment cycle by verifying submitted codes and inputting IB/UB requests to initiate patient’s billing medical health claims.

Served as an Accounts Receivable/Insurance Verification Specialist to clarify the status of medical records and charges while updating records involving Motor Vehicle and Worker’s Compensation; obtained new information from insurance companies for payment processing and processed Charity Care Applications.

Account & Operations Manager, Payroll, Security Officer & Scheduler 10/2009-1/2021

Securitas, Edison, NJ

Directly strategized and coordinated employee relations in 38 work sites with 200+ security officers to support HR, operational, and ADP payroll management activities by coordinating schedules to ensure adequate coverage with cost-effective solutions and liaising between on-site managers-employees to deescalate situations with precise resolutions.

Led thorough investigations to address employee complaints with a sense of urgency and high confidentiality that involved consistent follow-up and guidance with the leadership team to escalate issues while mentoring line managers to implement performance development strategies that enhanced employee-management relationships.

Commended for devising and maintaining a scheduling system for support staff and supervisors for multiple sites to optimize performance and reduce labor costs by eliminating unnecessary overtime hours.

Fulfilled payroll administration to track hours worked in an electronic timekeeping system to ensure precise compensation by analyzing detailed payroll reports to resolve discrepancies and interfacing with payroll/accounting personnel to apply corrective actions for billing purposes.

Efficiently executed onboarding and off-boarding processes to conduct new hire orientations for cohesive team culture to enforce policies and procedures and complete exit interviews to improve retention efforts and reduce turnover through assessment of valuable feedback.

Thoroughly tracked paid time off (PTO) requests to authorize or reject based on ever-changing client needs.

Played a pivotal role as an advisor for management and HR department leaders to assist in screening and selecting highly qualified candidates in accordance to set requirements.

References furnished upon request

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