Customer Service Representative

Akeen Morris

Deeside District Tel: 876-***-****

Deeside P.O

Trelawny

Email: **************@*****.***

Personal Profile/ Objective:

I will work to the best of my ability and be a great asset to your organization. I plan to be successful at this job and learn as much as I can from this opportunity.

Educational Background:

Herbert Morrison Technical High 2014-2017

Qualification Achievement:

High School Leaving Certificate

Caribbean Secondary Examination Council (CSEC):

Physical Education Level 1

English language Level 2

Principle of Business Level 2

Principle of Accounts Level 2

Human and Social Biology Level 3

Personal Qualities and skills:

Excellent written and verbal communication skills, writing creative and Factual, Empathic Listener, Persuasive speaker, Problem Solving skills, Self-motivated and customer orientated.

Work Experience:

Iberostar Resorts and Spa (December 2019- April 2021)

Chukka Caribbean Adventure Good Hope Trelawny (July 08- September 26, 2019)

Tour Coordinator (Have experience as a reserve staff)

Continuum Global Solutions (September 2021- October 2022)

(Customer Service Representative)

Responsibilities:

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions

process customer accounts and file documents

Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

References:

Ephrain Philburn Rev Ralston Thompson

Justice of the peace Pastor

Montego Bay Deeside

Contact: 876-***-**** Contact: 876-***-****

Contact this candidate