Customer Service Representative
Resume:
STEVIE R. BLOWE
Chester, Virginia *****
******@*******.***
References Available Upon Request
OBJECTIVE
Dedicated and highly motivated Claims Representative with 27 years of experience in the Social Security Administration field. Adept at navigating complex regulations and providing exceptional customer service to clients. Seeking to leverage my expertise to contribute to the success of the Social Security Administration.
SKILLS
Knowledge of Social Security laws, regulations and policies
Excellent interpersonal and communication skills
Strong ability to work independently and as part of a team
PROFESSIONAL EXPERIENCE
CLAIMS REPRESENTATIVE SOCIAL SECURITY ADMINISTATION
February 2020 – July 2023 CHESTERFIELD, VA
Conducted comprehensive interviews with clients to assess their eligibility for Social Security benefits, including retirement, disability, and survivor benefits.
Evaluated and processed benefit claims accurately and efficiently, adhering to strict guidelines and regulations.
Assisted clients in understanding the Social Security application process, explaining eligibility criteria, and providing guidance on required documentation.
Resolved complex issues and inquires regarding benefits calculations, overpayments, and appeals, ensuring client satisfaction.
Maintained up-to-date knowledge of Social Security laws, policies, and procedures through on-going training and professional development.
Collaborated with colleagues to address challenging cases and share best practices for improving customer service.
CUSTOMER SERVICE REPRESENTATIVE SOCIAL SECUIRTY ADMINISTRATION
November 1998 – January 2020 CHESTERFIELD, VA
Provided exemplary customer service by answering inquiries, resolving issues, and assisting clients with benefit-related questions.
Maintained accurate records of customer interactions and transactions in accordance with company policies.
Collaborated with cross-functional teams to streamline processes and improve overall customer satisfaction.
Demonstrated strong problem-solving skills when addressing client concerns and worked to find timely and effective solutions.
EDUCATION
Bachelor of Science - Information Technology NORFOLK STATE UNIVERSITY
Graduated - May 1998
Proficient in computer applications, including MS Office Suite
Strong organizational and time management skills
Ability to work independently and as a team
Exceptional customer service and problem-solving abilities
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