LISBETH TORRES

HOUSTON TX ***** 346-***-****

adz19f@r.postjobfree.com

To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

EXPERIENCE

August 2022 – PRESENT

DESKTOP SUPPORT III

MARUBENI OIL & GAS (USA)

Being in this great position I was able to open my career in many areas as far as, extend knowledge upon different servers (Including IIS Web Servers), network, including support for load balancers and renew certificates; I am currently one of three main supporters of Marubeni. In this position I offered to provide a new imaging process that succeeded on reducing the time from 6 hours to an average of 25mins. I as well provided Desktop Tier III support. August 2022 – PRESENT

DECEMBER 2021 – JULY 2022

DESKTOP SUPPORT II

CENTER POINT ENERGY

Being in this great position I was able to open my career in many areas as far as, extend knowledge upon servers and network; I am currently one of three main supporters of CenterPoint. In this position I offered to provide a new imaging process that succeeded on reducing the time from 6 hours to an average of 25mins. I as well provided Desktop Tier II support. JULY 2019 – DECEMBER 2021

DESKTOP SUPPORT II

BLUE TECH NATION

Provide basic network administrator functions such as create user accounts, reset passwords, etc. in a Windows Server environment; Occasionally provide support for network administrator to cover for vacations and training

JULY 2018 – JULY 2019

DESKTOP SUPPORT I

BLUE TECH NATION

Provide support for laptops used by traveling Sales. Department. Provide basic network administrator functions such as create user accounts, reset passwords, Add, and create new computer profiles on to domain. Create AD accounts, Emails, and DL. Establish Video Calls and conference calls for important meetings, via Global Meet.

JULY 2016 – JULY 2018

HELP DESK

BLUE TECH NATION

Working in a Call Center I was able to obtain skills in support of Windows 7 and 8.1, including any Microsoft Office product. I Provide network and active directory support with administrator functions such as, reset passwords, Add, and create new computer profiles on to domain etc.

EDUCATION

AUGUST 2020 – PRESENT

COMPUTER SCIENCE

UNIVERSITY OF HOUSTON DOWNTOW (PENDING DEGREE)

SKILLS

•REMEDY

•SERVICE NOW

•ENTRY LEVEL NETWORK

•WINDOWS 10

•WINDOWS 7

•TCP/IP

•PRINTER SUPPORT

•PI

•MAC OS

•SERVICE MANAGER 2019 CONSOLE

•CLOUDRIVE

•SMART PLANT

•MC^2

•DATA MIGRATION

•MICROSOFT PRODUCTS

•SCCM

•DIAGNOSTIC OF COMPUTERS

•DRA

•ACTIVE DIRECTORY

•SSL CERTIFICATES

•OUTLOOK

REFERANCE

•AVAYA ONEX

•SHORTEL

•SMART IMAGER

•GLOBAL MEET

•LANDESK

•GHOST IMAGING SOFTWARE

•SHAREPOINT

•IIS WEB SERVERS

•DUO AUTENTICATOR

•MICROSOFT AZURE

AVAILABLE UPON REQUEST

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