Account Manager Customer Service

SKILLS

Algiers, Algeria +213-***-**-**-**

PROFESSIONAL EXPERIENCE

Key Account Manager

Languages: French, English, Arabic.

Proficiency in office tools: (Word, Excel, PowerPoint). Good knowledge in accounting and finance.

Customer service.

Mastering professional communication skills with clients. Understanding and addressing customer needs.

Mohamed

SEDDAR YAGOUB

Apr 2022 - Currently

Energizes, structures, coordinates, supervises, manages, and monitors the sales team's operations to optimize performance.

Participates in proposal submissions.

Engages in negotiations for commercial offers.

Conducts analysis of results and implements corrective measures if necessary. Ensures commercial follow-up of the contract and ensures faithful execution of all contractual obligations.

Achieves quantitative and qualitative objectives by developing an exploration plan following the assessment of potential client needs.

Sales superviser

SARL EMSG MANSOUR, (Algiers)

2010 - 2019

Key Account Manager

SOVAC SPA, (Algiers)

May 2019 - Avr 2022

2008 - 2010

Supervising Chef

SPA SFCPA JUMBO, (Algiers)

Call Center Supervisor

ORASCOM SPA "DJEZZY", (Algiers)

Commercial Advisor

RENAULT AMC, (Algiers)

Commercial Advisor

GMS "Germany Motors Service", (Algiers)

2006 - 2008

2004 - 2005

Customer reception and orientation, sales, follow-up, and management of the client portfolio. Ensure administrative follow-up of client files until delivery. Achieve quantitative and qualitative objectives in terms of sales and delivery. Collaborate with stock, procurement, administration, and logistics departments. Ensure customer satisfaction in accordance with the manufacturer's guidelines. Handle objections and other complaints

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DIPLOMAS

2014 Training in Sales Techniques and Merchandising IFTG, (Algiers)

INTERESTS

Tourism.

Voluntary activities.

Sporting activities.

2013 Business Engineering diploma

INSIM, (Algiers)

2009 Higher Technician in Marketing

Higher Technician in Management

IFTG, (Algiers)

IFTG, (Algiers)

2006

2003 Bachelor's Degree in International Busines

National Institute of Commerce, (Algiers)

2000 High School Diploma in Experimental Sciences

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