Data Entry Human Resources

BRANDON CONWAY

adz13g@r.postjobfree.com 202-***-**** Washington, DC 20002

PROFESSIONAL SUMMARY

I am a technically sophisticated professional with 5 + years of experience in IT with a special emphasis on network systems: from installation to performance and tuning to security. Trained and studied in multiple programming languages from HTML to JavaScript. I have worked with multiple IT companies in Washington, DC. Deft at troubleshooting complex hardware and software issues. Adroit at providing effective resolution to customer queries related to products and improving relationships with the customer. A highly motivated detail- oriented self-starter

SKILLS

Microsoft Office Suite/Office 365 Admin

Active Directory Admin

Connectwise\Automate Systems

Webroot Admin

Cloud-based Storage Admin

Knowledge in POS systems

Proficient with 2FA Security Systems

Proficient with VoIP Phone Systems

Proficient in PostgreSQL

Proficient in JavaScript

Proficient in C#

Proficient in PowerShell

Helpdesk administration

Server and System Administration

Hardware and software configurations

Network configuration

Project and Time management

Issue resolution

Customer service expertise

WORK HISTORY

Helpdesk Support Specialist American Society Of Hematology - Washington DC 06/2023 - 07/2023

Configured hardware, devices, and software to set up work stations for employees.

Configured hardware and granted system permissions to new employees.

Provided end-user system and equipment training.

Walked user through series of steps to determine problem and implement likely solution.

Network Support Technician K_Street Consulting LLC 04/2017 - 05/2023

Processed average of 50 inbound and outbound technical support calls per day

Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes

Create new user accounts, reset passwords and configured access to servers and file management software for users

Updated software versions with patches and new installations to close security loopholes and protect users

Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions

Disassembled computer systems to troubleshoot and resolve hardware issues.

Summarized incident resolution for future reference

Troubleshot hardware and software to determine and rectify network problems

Data Entry Associate Robert Half 06/2016 - 07/2016

Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency

Input client information into spreadsheets and company database to provide leaders with quick access to essential client data

Compiled data from source documents prior to data entry.

Completed data entry tasks with accuracy and efficiency

EDUCATION

Lincoln University, Lincoln University, PA 05/2016

Bachelor of Science: Computer Science

CERTIFICATIONS

Certified Comptia A+ -Pending Certified Comptia Network+ -Pending

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