Customer Service Pharmacy Technician

Barbara Thomas

407-***-**** ******************@*****.***

EDUCATION

International Air and Hospitality Academy - Vancouver, Washington 2020 – Present

Airline/Travel Specialist Diploma

Advanced knowledge of flight attendant terminology, protocol, responsibilities, and duties including safety procedures, FAA regulations, and customer service using a mock cabin

Passenger situation role play in a 9 seat, mock cabin with working jump seat, public announcement system, galley, lavatory, and passenger service units

Knowledge of domestic and international city, airport, and airline codes

Trained to exceed industry standards of professionalism and customer service skills

Experienced on a live Apollo reservation system building a complete PNR, modifying, dividing, history, FLIFO, and car reservations

Demonstrated proficiency in airport operations including ramp operations, oversold, canceled, delayed flights, public address announcements, weight and balance, and cargo

Proficiency in fare construction, domestic ticketing, special service tickets, MCOs, and excess baggage charges, and cost-effective itinerary planning

Completed training in time management, taking direction, collaboration, and professional communication

Concorde Career Institute – Orlando, Florida 2017

Pharmacy Technician diploma

PROFESSIONAL EXPERIENCE

Palmetto Landing Assisted Living – Oviedo, Florida 2020

Certified Nursing Assistant

Closely followed care plans, providing safe, competent care to residents

Assisted with activities of daily living including using the restroom, personal hygiene, and dressing

Aided residents with ambulation, preventing falls and injuries

Promoted residents’ mental alertness and social engagement through involvement in activities

Provided emotional and psychological support to the residents and families

Reported all changes in resident mental and physical conditions to supervisors

Select Specialty Hospital – Wildwood, Florida 2017 – 2020

Certified Nursing Assistant

Cared for a dozen patients per hour in a fast-paced environment

Accurately measured and recorded vital signs and reported all changes to supervisor in a timely manner

Followed established policies for exposure to blood and body fluids

Observed patient responses to care and recorded observations of patient conditions

Performed restorative and rehabilitative procedures as instructed.

Assisted with lifting, turning, moving, positioning, and transporting patients

Health Central Hospital - Ocoee, Florida 2010 - 2017

Pharmacy Technician

Received and confirmed prescription orders and prepared and filled prescriptions for customers

Provided excellent customer service, answering questions and making recommendations

Managed inventory and performed organizational tasks

Supported pharmacological services by stocking, assembling, and distributing medications

Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations

FLUENT LANGUAGES

English and French Creole

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