Data Entry Customer Service
Resume:
Jamaria Bowden
Charlotte, NC *****
***************@*****.***
• Efficient knowledge of billing procedures
• Knowledge of various collection techniques
• Contact clients and discuss their overdue payments
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Knowledge of collection laws and regulations
• Excellent communication and people skills
• Problem-solving and critical-thinking skills
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
NJM Insurance Group - Charlotte, NC
September 2022 to Present
• Resolving customer complaints and issues calmly and effectively, striving to find the best solutions while keeping both the company's and customer's interests in mind.
• Maintaining a positive and professional demeanor at all times, even under challenging circumstances.
• Answer inbound customer calls in a prompt and professional manner. Data Entry Processor
AWROTEK/NOVANT - Charlotte, NC
November 2021 to August 2022
• Performing basic data entry including AlphaNumeric
• Reviewing incoming documentation/work files
• Sorting, filing, and distributing work including electronic files
• Scanning billing claims and medical discharge papers
• Processing/reviewing transactions from health care providers
• Following standard operating procedures, verify data and correct data where necessary Client Support Specialist
AmeriSave Mortgage - Charlotte, NC
May 2020 to December 2021
• Overcoming objections by understanding customers goals and interest
• Connect interested consumers to Loan officers
• Deliver exceptional customer service to potential and existing customers
• Knowledge of product and services
• Make outbound calls to existing or potential homeowners
• Support financial products and services
• Resolving internal and external customer issues to provide first call resolution Education
High school diploma
Olympia High School - Charlotte, NC
August 2016 to June 2020
Skills
• CRM Software
• Negotiation
• Data Entry
• Business Development
• Order Entry
• Medical Billing
Contact this candidate