Customer Service Representative
Resume:
Aleshia Hefner
Clayton, NC *****
**********@*****.***
Work Experience
Customer Service Representative – Remote Call Center Entergy - Clayton, NC
March 2023 to Present
Customer Service Representative (Remote)
Direct Interactions
May 2021 to March 2023
Doing unemployment claims for the state of Ohio.
Product Specialist Remote
Concentrix - Remote
December 2020 to May 2021
TurboTax specialists are available to provide general customer help and support using the TurboTax product. Smart Look on-screen help is available on a PC, laptop or the TurboTax mobile app. Service, area of expertise, experience levels, wait times, hours of operation and availability vary, and are subject to restriction and change without notice.
Boxer/Packer
AIR FLOW - Smithfield, NC
September 2020 to November 2020
operating and maintaining production machinery, determining the materials needed to produce each batch, feeding machinery with raw materials, assembling goods, reporting to supervisors, and ensuring quality control, also boxing the materials.
Stock Associate
Walmart - Zebulon, NC
September 2014 to September 2020
Stock Associates are responsible for receiving goods and preparing them for sale by pricing and packing goods in the store.
Education
Diploma in Medical Billing & Coding
Miller motte - Wilmington, NC
July 2018 to August 2019
High school diploma
Corinth holders high school - Wendell, NC
Skills
• Microsoft Word
• Microsoft Office
• Organizational Skills
• Customer service
• Medical Coding
• Medical Billing
• ICD-10
• CPT coding
• Computer skills
• Medical Records
• EMR Systems
Assessments
Work motivation — Proficient
December 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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