Shylese Harrison

** ***** ****** ******

Baltimore Maryland 21229

443-***-****

adz0tp@r.postjobfree.com

Objective

To obtain a position where I can maximize my multilayer of management skills, to include quality assurance, program development, training experience and customer service. I am backed with 9 years customer service experience; work well with others; energetic; self motivated; honest and dependable.

Strength/Skills

Windows NT FrontPage 2000

Access 2000 Outlook 2000

Word 2000 Ten Key Calculator

Excel 2000 Inventory Control

40 Wpm PowerPoint 2000

Experience

Central Maryland Correctional Institution, Sykesville, MD 08/12- present

Correctional Officer

•Maintain Security within the institution

•Oversee health and safety of prisoners

•Patrol the yard and visually inspect units, yard, prisoners, and prisoners property

Penn Optical Vision Care, Baltimore, MD 02/03-08/11

Optician

Assist customer with frame selection, adjustments, and repairs

Contact lens insertion and removal/ patient training

Analyze and interpret prescription written by optometrist

Take measurements to insure proper fitting of lens and frames

Fulfill daily office duties to include filing; typing and insurance verification

Sam’s Club Optical Department, Baltimore, MD 12/01-02/03

Optician

Accurately enter prescription into Sam’s Club database

Perform Pre-exam eye test, glaucoma and peripheral vision

Answer 3-line phones; answer customer inquiries or refer customer to appropriate person

Education

TESST College of Technology, Baltimore, MD 10/01

Certification; Integrated business computer applications

Francis M. Wood Senior High School, Baltimore, MD 06/00

Diploma; food service program; graduated on honor role

Southwestern Senior High School, Baltimore, MD 06/99

Certification; child care development

References Available Upon Request

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