Customer Service Representative
Resume:
Tina Montalvo
Tucson, AZ *****
***********@*****.***
I am a quick learned who loves to learn new things and make money. Authorized to work in the US for any employer
Work Experience
In Home Caregiver
Right At Home - Tucson, AZ
July 2023 to July 2023
Cared for elderly helping them with day to day needs and necessities. Customer Service Representative
VXI Global Solutions - Tucson, AZ
February 2023 to May 2023
Handled heavy inbound remote calls scheduling medical transportation. Amazon Fulfillment Associate
Amazon Warehouse - Tucson, AZ
October 2022 to January 2023
Preparing orders for delivery and packaging orders for delivery. Making sure the correct shipment was processed.
CSR - Customer Service Representative
Xerox - Portland, OR
September 2014 to August 2016
Responsibility
Answered inbound calls regarding customer cell phone acct, billing, upgrades, and tech support.
• Assisted customers with a warm and professional attitude
• Processed customer transactions
• Assisted customers with questions
• Kept records of customer complaints
Warehouse Worker
PERFORMANCE LOGISTICS - Portland, OR
February 2008 to October 2010
• Drove forklift
• Prepared freight for containers going on Alaska and Hawaiian airlines.
• Scanned parts for Mopar
• Maintained a safe working environment
• Staged shipments
CSR,/ collector
Active Telesource - Milwaukie, OR
January 2007 to March 2010
Responsibilities
Answered inbound calls, answered questions, took payments, made outbound collection calls on past due accounts.
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Collected and documented orders
• Responsible for troubleshooting applications
Education
High school
Jefferson Senior High School - Daly City, CA
September 1987 to June 1991
Skills
• I am a quick learner and love learning new things.
• Freight Experience
• Warehouse Experience
• Shipping & Receiving
• Order picking
• Packaging
Assessments
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Customer service experience for at least 10 years inbound and outbound.
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