469-***-****

ABOUT ME

Versatile, successful, results-oriented, and gracious executive with 35 years of leadership experience (23 years in executive roles) delivering value-based solutions through exceptional leadership while eliminating barriers, empowering people, improving culture, driving down costs, increasing effectiveness, and improving the customer’s experience.

adz0s4@r.postjobfree.com

Sachse, TX

www.linkedin.com/in/scott-a-heflin/

www.FaithServ.com

ACHIEVEMENTS

Restored a healthy culture as Interim President following board termination of current president.

Replaced antiquated systems with new CRM platform across the organization with 10% reduced costs and 75% reduction in new staff training.

Successfully designed and implemented a Stage-gate process.

Delivered strategic plans and alignment of operations.

Slashed costs by moving off mainframe system to client-server systems, achieved 100% ROI in first year reducing annual IT budget by $300K.

Raised customer satisfaction 500%, improved profit margins 50%, and reduced product delivery by 3 weeks.

SKILLS

Strategic alignment and execution

Proven change management

Visionary leadership

Continuous improvement

Exceptional team player

Process improvement expert

Innovator

Project Management

EDUCATION

Associate degree

Cerritos College (1982-1984)

WORK EXPERIENCE

Chief Operating Officer - Vested Networks / Lewisville, TX (8/2021 – 5/2023)

Delivered strategic leadership and coaching for husband/wife co-owners to transition them to the growth phase of their business. Led finances, budget planning; strategic initiatives; delivered crucial changes to their start-up model and helped create a healthier culture. Responsibilities: Finance, HR, IT, Customer Service, Fulfillment, Facilities, and Project Management.

Chief Operating Officer - New Life Ministries / Richardson, TX (9/2018 – 5/2020)

Collaboratively led strategy development across the entire organization; budget planning; strategic initiatives; change agent for creation and implementation of a strategic plan; departments led: Finance, HR, IT, Customer Service, Fulfillment, Facilities.

Chief Executive Officer - FaithServ / Sachse, TX (5/2017 – Present)

Boutique consulting firm specializing in non-profit executive services for leaders who want help with strategic planning and alignment, organizational assessments, culture improvement, operational services; offering: Fractional C-suite roles, Organizational assessments, Service provider audits, Change management, Infrastructure, and Relocation services.

Interim President - Hope for the Heart / Plano, TX (1/2012 – 6/2014)

Provide critical transitional leadership following the board’s termination of the president, restoring trust to the board and founder, improving the wounded culture that was created, and created stability where there was chaos.

Chief Operating Officer - Hope for the Heart / Plano, TX (8/2004 – 4/2017)

Provide critical leadership to the entire organization; budget planning; strategic initiatives; change agent for major projects; improving team inter-operability while achieving improvements for all involved. Teams led: HR, IT, Customer Service, Fulfillment, Facilities, Contract Administration, Rights and Permissions, Creative Services.

Chief Operating Officer- The Hope Center / Plano, TX (7/2009-3/2013)

Responsible for co-leading the building initiative from planning and design to launch in 2009. Responsible for weekly construction site visits, value engineering during build phase. Co-engineered and managed the implementation of: Data/voice cabling plant, including all first-time telecom access to the facility; comprehensive technology infrastructure. Project completed on-time and on-budget.

Responsibilities included: HR, IT, Fulfillment, Landscaping and Maintenance, Building Engineering, Security, Conference Center Management, Safety, Lease administration, Facility Maintenance, Security, Access control and monitoring, and Food Services.

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