Customer Service Machine Operator

Mario Branch

**** ******* **., ********, ** ***** Tel. 803-***-**** E: *************@*****.***

Professional Summary

Student in the HVAC/R program at Fortis College, expected graduation date is June 2024. A highly skilled individual who offers exceptional customer service skills and experience within a challenging and highly demanding professional environment. Demonstrated strengths in leadership, defining and preparing processes/procedures, and excellent organizational skills. Seeking an opportunity in the HVAC/R field.

Education:

Fortis College Columbia, SC HVAC/R Program June 2023-June 2024

Intro. to Craft Skills (workplace safety, OSHA, hand/power tools; basic rigging, construction drawing, ANSI hand signals); Intro. to, and Advanced Air Conditioning Electrical Theory; Intro. to, and Advanced Commercial Refrigeration; Advanced Controls, Motors and Motor Controls; Intro. to Thermodynamics; Electricity Essentials; Refrigerants; Electric and Gas Heating systems; Intro. to HVAC-R Controls; Heat Pumps; Water-based Heating Systems; HVAC Systems Design; Troubleshooting and Service Calls; EPA Certification Preparation; Mathematics for the Trades

American Intercontinental University Atlanta, GA Media Production Classes 2003-2004

AC Flora High School Columbia, SC General Education Diploma 2001

Skills

Learn new concepts quickly

Work well under pressure

Communicating ideas clearly and effectively.

Extensive computer training

Microsoft Office

Enthusiastic

Experienced in human relations

Energetic

Hardworking

Willing to learn

Install/Repair Kitchen Appliances

Forklift Operator

Customer Service

Good with Hands

Mechanically Inclined

Professional Experience

Roper Staffing Amcor Machine Operator 10/2021-6/2023

Accepted permanent position with Amcor

Fix parts on machine

Run production and assembly machines

Troubleshoot machines

TRC Staffing Jeldwen Doors & Windows Machine Operator 2020-2021

Built doors and made sure machines on the production line were running properly

Plaid, General Warehouse Associate

Mixed paint

America’s Best, Sales Consultant/Optician 2019

• Assist with fitting and ordering products

• Data entry of patient insurance information and prescriptions

Enigma Logistics Courier/Delivery Driver 2018-2020

• Managed accounts

• Delivered parts and accessories to vendors

Wells Fargo Phone Banker II 2014-2018

• Resolved customer concerns over the phone

• Offered products that meet customers’ ongoing financial needs.

• Cared deeply about providing exceptional customer service and solved complex problems with multiple software programs

• Became a part of a team that thrives in meeting goals and ensuring top-notch customer service

Cutler and Service Marketer/Account Associate 2013-2014

• Verified insurance coverage details and benefits, on behalf of providers, verbally and online.

• Processed requests for formulating strategies

• Analyze, interpret and presenting results

Emory Health CA, Nurse Tech II 2009-2012

• Provided nursing care for patients' altered needs.

• Assisted with or performs nursing procedures at the discretion of the Registered Nurse Partner.

• Coordinate office activities and perform a range of accounting and administrative functions in support of unit activities; may oversee student employees in specified tasks.

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