Customer Service Data Entry
Resume:
PATRICIA BROWN
Provider Service Representative
Clarkston, GA 30021
**********@*****.***
Answering calls from providers to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that providers feel supported and valued Authorized to work in the US for any employer
Work Experience
Provider Service Representative
Orthonet - White Plains, NY
October 2018 to November 2019
Answering calls from providers to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Front End Supervisor
Sam's Club - Kingston, NY
June 2015 to August 2018
• Provided excellent customer service
• Handled monetary transactions
• Conducted interviews, set goals and objectives, coordinated staff activity, and scheduled employees
• Handled difficult problems and customer complaints.
• Started as a cashier and in less than 3 months I was promoted to the front-end supervisor. Call Center Representative
TRAILWAYS BUS COMPANY - Kingston, NY
July 2010 to March 2015
• Answered 100 + inbound calls a day
• Provided customer service by scheduling trips, answering inquiries and accepting monetary transactions over the phone
• Explained trip packages to customers
• Performed data entry
• Received calls regarding lost and found items
Education
Associate's Degree in Business Entrepreneurship in Business Entrepreneurship
Ulster County Community College - Kingston, NY
August 2016 to Present
High School Diploma
New Rochelle High School - New Rochelle, NY
September 2001 to June 2005
Skills
• CUSTOMER SERVICE (7 years)
• DATA ENTRY (4 years)
• MS OFFICE
• Customer Care
• Customer Support
• CSR
• Call Center
• Interviewing
Additional Information
Skills
MS Office, data entry, customer service and call center
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