Erika Ruby Perez
Menlo Park, CA ***** 650-***-**** adz0nj@r.postjobfree.com
Work Experience
TJ Maxx Indianapolis, IN
Customer Service Associate Mar 2022 - Dec 2022
● Welcome customers, offer to help locate items and suggest merchandise without being intrusive
● Organize hundreds of products on selling floors and in stock rooms by item type and style, decide where to store new shipments or excess items; mark discounted items
● Audit returns from customer service and on the floor to ensure accuracy and quality
● Process payments from customers by cash or credit card Fairway Painting, Inc. Fremont, CA
Administrative Assistant Jun 2019 - Feb 2022
● Greet and assist office visitors, provided information and assistance as needed
● Handle all incoming and outgoing mail, take multiple calls, answer emails ect.
● File and organize contracts and other legal paperwork
● Provided exceptional general office support and managed various clerical duties. Bare Bowls Palo Alto, CA
Team Leader May 2016 - Jun 2019
● Opened and/or closed the store as required following safety protocols; activated alarm security, ensured two-person rule requirement
● Directed team members in the execution of Bare Bowls to provide excellent customer experience by providing feedback to each member
● Managered shifts by ensuring proper breaks and deployed team members as required to meet business demands and necessary staffing decisions
● Communicated clearly, concisely and accurately in order to ensure effective shift operations
● Followed all food safety, cash handling and operations procedures and policies Party City Redwood City, CA
Team Lead Manager Oct 2009 - Apr 2016
● Reinforced exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and praise
● Leveraged technology to enhance the customer service for our internal and external customers
● Lead the team to deliver on sales, profit, and service targets; moreover helped delivery on all key Omni strategies and metrics
● Properly closed the store following the safety requirements Education
Menlo Atherton Menlo Park, CA
High School Diploma May 2009
Skills
● Computer Skills: Proficient with Google Suites and Microsoft Office (Word, Excel, Outlook and PowerPoint)
● Native fluency in Spanish