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Customer Service Administrative Assistant

Menlo Park, CA
September 28, 2023

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Erika Ruby Perez

Menlo Park, CA ***** 650-***-****

Work Experience

TJ Maxx Indianapolis, IN

Customer Service Associate Mar 2022 - Dec 2022

● Welcome customers, offer to help locate items and suggest merchandise without being intrusive

● Organize hundreds of products on selling floors and in stock rooms by item type and style, decide where to store new shipments or excess items; mark discounted items

● Audit returns from customer service and on the floor to ensure accuracy and quality

● Process payments from customers by cash or credit card Fairway Painting, Inc. Fremont, CA

Administrative Assistant Jun 2019 - Feb 2022

● Greet and assist office visitors, provided information and assistance as needed

● Handle all incoming and outgoing mail, take multiple calls, answer emails ect.

● File and organize contracts and other legal paperwork

● Provided exceptional general office support and managed various clerical duties. Bare Bowls Palo Alto, CA

Team Leader May 2016 - Jun 2019

● Opened and/or closed the store as required following safety protocols; activated alarm security, ensured two-person rule requirement

● Directed team members in the execution of Bare Bowls to provide excellent customer experience by providing feedback to each member

● Managered shifts by ensuring proper breaks and deployed team members as required to meet business demands and necessary staffing decisions

● Communicated clearly, concisely and accurately in order to ensure effective shift operations

● Followed all food safety, cash handling and operations procedures and policies Party City Redwood City, CA

Team Lead Manager Oct 2009 - Apr 2016

● Reinforced exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and praise

● Leveraged technology to enhance the customer service for our internal and external customers

● Lead the team to deliver on sales, profit, and service targets; moreover helped delivery on all key Omni strategies and metrics

● Properly closed the store following the safety requirements Education

Menlo Atherton Menlo Park, CA

High School Diploma May 2009


● Computer Skills: Proficient with Google Suites and Microsoft Office (Word, Excel, Outlook and PowerPoint)

● Native fluency in Spanish

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