Melinda McEntire

Clearwater • FL

Email: adz0ly@r.postjobfree.com

Email: adz0ly@r.postjobfree.com

PH +1-727-***-****

Work Experience

US Service Animals

Covington • LA

Client Advisor

**/***3-present

Online dual monitor operating Five9, OPS, Excel spread sheets, Slack communication channels. Assists clients with online services, building online profile verification of PHI, HIPPA and assigning a MHP. Assists, educates assigns and collection of all fees associated with LL forms, certified Dog training, and MHP consultations. Multitasks communication dialer system, data and payment collection, assisting clients and building repore.

A Seed Sower Productions

Clearwater • FL

A&R Studio Agent

01/15/2004 - present

Remote and on location Film and photography A&R mixing, editing and production for digital video, animation, photography audio recording sound, composite cards, events, local band music videos using special effects. E-commerce, product sales, manufacturing, training class instruction, appointments, assignments acting, commercials, business advertising, on location filming, portraits, and use of multi versatile to create unique art.

Spectrum Charter

Clearwater • FL contract

Dispatch RSC1

Dispatcher Communications

6/2019 – 10/2019

Inbound outbound multitasking three monitor using Avaya dialer calls, ICOMS, Excel, SharePoint, and Skype on computer. Update Technician ETAs schedule using WFX Work Force Management and start and close out work orders. Multi task switching to geotechnical map to search power outages, dispatching dump trucks, power pole and lightning emergencies, construction and assisting dispatch drivers. Trouble shoot technical issues with service and Complete customer created /requested ETD tickets.

Matrix Medical • Largo, FL

Member Representative CSR Member Service

6/2018 - 10/2018

Member service health plan. Outbound service calls scheduling in home assessments for patients. Computer software: Five9, CCA, ULTIPRO, Nice. Multi task using multiple programs and screens. Assisting patients with scheduling appointments while loading personal data input into system. Searching and providing general information and support found with links and site information.

Conifer Health Solutions –

Saint Petersburg • FL

PCP Primary Care Physician Department

12/2014 - May 2018

Remote Home office Inbound, outbound dialing system, In Contact, Aspect Unify and SPSS Dialer systems. Communication specialist and general medical advisor with knowledge of medical terminology. Multitasks on multiple screens while working several software systems. Assistance in patient account information, updating and verifying PHI (Protected Health Information) and patient identifiable data using discretion and confidentiality. Updated medical account insurance, data entry forms, using patient payment online portals, updating patient accounts and general account customer service. Proficient in the use of MS Office suite, Excel spreadsheets, payment system portals, ACE, SPSS, Echo, VI WEB, Cerner. Multitask inbound outbound calls while utilizing excel sheets for data, inputting data and using computer coding in ACE software. Entered secure protected patient data within payment portals, using multiple screens simultaneously. Exceeded track metrics. Accessing patient accounts, payment systems, CFC retentions, transfers, POA, Mini Miranda, delegations, and outsourcing BPO.

Kube Marketing Sales Marketing

Conifer • CO

Marketing Assistant

3/2011 – 5/2017

Food and beverage pairing specialist. Florida food manager Safe Serve certified. Travel to food market businesses, on location demo inventory, setup displays, mixing, serving, shared brand knowledge of ingredients, region, history, serving suggestions, recipes, handled all digital photography of setup and complete sales, computer log report, Schedule appointments, communication contacts with business owners, managers, and assisting customers throughout visit to the closed sale.

Education

Trident Technical College – North Charleston SC

College of Charleston - Charleston, SC Business

Certifications / Licenses

●Safe Serve FL food Manager Certification

●BLS AED American Heart Association

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