Customer Service Representative
Resume:
La'Mika Williamson
Customer Service Expert
Columbus, OH
******.*.**********@*****.***
Energetic, self-motivated individual who understands the importance of building rapport and presenting solutions.
Proven ability to work in a fast paced environment, servicing and educating customers on company products and services.
Recruiting, and experience maintaining employee record. Providing orientation and training. Improving HR policies and procedures.
Work Experience
Customer Service Representative
Chase JP Morgan - Columbus, OH
January 2016 to Present
• Assisting customers with mortgage accounts.
• Account Maintenance, Processing Mortgage accounts
• Basic Knowledge of InfoSource, MEWS, CCW and MSP.
• Managing Team, Providing Team with Updates and utilizing Leadership skills Account Representative
EIS - Columbus, OH
October 2013 to July 2015
• Obtained Credit records from reporting agencies. Compiled information about new accounts. Managed team and provided feedback also company updates.
• Collected and recorded customer deposits and fees.
• Entered account information into computers and filed related forms and other documents. Account Representative
Citi Bank
May 2012 to October 2013
• Obtained credit records
• Answered calls regarding delinquent accounts
• Documented accounts with updated information
Education
Diploma in Medical
Kaplan College - Columbus, OH
2011
Skills
• Recruiting
• Team management
• Banking
• Leadership
• Customer service
• Account management
• Cash handling
• Cash register
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