Security Officer Customer Relations

MAYFLOR BERNARDEZ MACADANGDANG

Blk ** Lt ** Carnation St. Dolmar Subd. Brgy. Llano Caloocan City

Contact Number: (092*-*******/ (096*-*******

Email : ******************************@*****.***

OBJECTIVE :

To Contribute my experience, knowledge and skills to your company, To enhance my personality while working with your company, if given a chance.

PERSONAL INFORMATION:

Date of Birth: May 18, 1981

Place of Birth: Aneg Delfin Albano, Isabela

Civil Status: Married

Citizenship: Filipino

Height: 5'7

Weight: 89kg.

Religion: Methodist

EDUCATIONAL ATTAINMENT :

TERTIARY : Bachelor of Science in Accountancy (Major in Accounting)

Technological Institute of the Philippines Quezon City.

S.Y. 1998-2000 (undergrad)

SECONDARY:

San Antonio National High School

S. Y. 1994-1998

ELEMENTARY:

Aneg Elementary School

S.Y. 1993-1994

WORK EXPERIENCE

DJA Security Services Inc. ( SM MALL OF ASIA )

POSITION : SM (Security Officer/Trained Lady Guard)

Customer Relations Service Assistant/CRS Clerk

CRS Dept. SM MALL OF ASIA YEAR 2007- up to present

•Serves as Management's “eyes & ears” and provides immediate complete and intelligence feedback /information to immediate superior or CRS on duty.

•Tasked to safekeep records, personal data of Agency security personnel assigned in SM Mall Asia Detachment.

•Safekeep, receive and record Items Left by Customers by issuing receipts/acknowledging slip from Security personnel, Janitorial personnel, Employees and Customers. Prepares turnover forms, papers/documents for proper disposition of ILC's (Valuables and Non-Valuables) to the concern department.

•Assist in handling customer complaint/inquiries in the Office by ensuring proper documentation. Assist SM tenants and customers inquiries.

•Slide duty as SMERT during big events and VIP Ops.

•Assist during initial-final SG selection process helping the Committee.

•Provide clerical support to the Department.

•Performs other related duties as required and reports for duty as when necessary.

TRAININGS /SEMINARS ATTENDED :

•SM Emergency Medical Responder (SMERT) – December 09 to 16, 2016 SM Mall of Asia

•7 days SM SECURITY Training/Seminar (YEAR 2007)

Skills/Qualifications:

• Computer application (MS word, MS Excel and PowerPoint)

•Excellent team work, communication and participatory skills

•Trained first aider

•Attentive to details/instructions

•High sense of responsibility

•Reliability

•Punctuality

CHARACTER REFERENCE:

Col Jovito M Quijano PA (Ret) CSMS, CSP

CRS Regional Manager Premier 3

SM Mall of Asia Pasay City Phillipines

Tel # 556-06-74 / (091*-*******

Mr. Archie V. Deseo, CSP, CMPP

CRS Manager Premier 3

SM Mall of Asia Pasay City Phillipines

Tel # 566-06-74 / (091*-*******

Mr. Marc M. Amsid CSP, RN, RM, EMR

CRS Manager

SM Mall Dasmarinas City

(091*-*******

MAYFLOR B. MACADANGDANG

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