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Data Analyst Customer Service

Edison, NJ
September 27, 2023

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Year Qualification Institute % /CGPA

**** ***. ******** ******* ******** College of Arts, Commerce and Science 7.6 2017 Class XII (HSC) Mithibai College of Arts, Commerce and Science 75.23% WORK EXPERIENCE

Radian Data analyst Jan 23’ – Present

• Leveraged rich experience in advanced analytical practices such as predictive analysis, attribution modelling and customer profiling.

• Redefined business definition of service reschedules enhancing the understanding of complaints and driving significant changes in the job booking system.

• Managed client engagement strategies for Business Assurance team.

• Analysed Website, App traffic and conversion metrics across platforms.

• Implemented Airflow to automate daily reports.

• Connective analysis for Product Usage Metrics and User experience metrics and by that increase acquisition by 27%.

• Analysed and Implemented new strategies to Reduced CAC by 9%

• Balance innovation with technical debt to optimize data infrastructure and processes.

• Managed end-to-end projects to develop strategy and build consensus among cross-functional stakeholders and implementing recommendations.

• Managed digital transformation projects to increase productivity and governance.

• Design and implement scalable and secure data architectures for the application. Bharti Airtel Data analyst Jul 22’ – Jan 23’

• Maintained large databases and used various professional statistical techniques to collect, analyse and interpret data from customers and partners.

• Identified and reported any data issues/leak, conducted detailed weekly reports and proactively participated in team meetings with department leads.

• Led an analysis project to evaluate customer service productivity and identify data improving tools.

• Automated SQL codes and connected them to Tableau for better analysis on the legacy data.

• Implemented Airflow to automate daily reports.

Global Product Compliance(GPC) Software Engineer, Data analyst Oct 21’ – Apr 22’

• Designed and implemented software solutions along with resolving software and hardware issues.

• Testing and debugging software programs, initialise automation for reports and building data pipelines.

• Developed a new software engineering tool that increases development time and data accuracy

• Implementing Data Storage and calling the data.


Shreeji Marketing Business Analyst Jan 21’ – Jul 21’

• Built a strategy program for maximum customer retention

• Monitored inventory levels and ordered supplies as needed

• Built Digital Presence to increase awareness of the brand

• Lead a team to develop e-commerce website




• Used HTML, CSS, PHP and Android studio to build and e-commerce website for Home Décor.

• Storing the data on Backend using PHP My Admin

• Performed peer comparison, deploying and fixing pain points for app and website crash. ACHIEVEMENTS & EXTRA-CURRICULARS


• Completed a certified course focused on Software Engineering by APTECH Others

• Organizational and Project management skills

• Advance Excel, SQL, VBA

• Core Data analysis using Tableau, PowerBI, Alteryx

• Web Development – HTML, CSS, JS, PHP, Ajax

• Network Analysis, Cisco Packet Tracer

• Coding - Python, Java, Linux, R, C, C++, C#

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