Customer Service Human Services

Marcella Terry

*** ******* *****

Shepherdsville, KY 40165 502-***-****

**************@*****.***

OBJECTIVE

Veteran seeking a challenging and responsible full-time or part-time position that offers the opportunity to engage with others while utilizing interpersonal skills to provide excellent customer service. As a human services worker, my objective is to help individuals through family, group and interpersonal skills to set goals and find better ways of coping with their social and environmental issues.

SKILLS PROFILE

•Knowledge of and experience working with computers

•Good filing and organizational skills

•Experience in maintaining a standard of excellence

•Good customer-relations background

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EMPLOYMENT HISTORY

Burger King Shepherdsville, KY 2022-2023

•Prepped all foods, bacon onions, tomatoes

•Washed dishes

Commonwealth Security Officer Louisville, KY 2000-1999

•Successfully monitored and authorized entrance and departure of visitors to maintain safety and security of the premises.

•Answered phones and reported daily activities as well as unusual occurrences.

•Implemented rules of infractions and violations, as to facilitate order when necessary.

Department of Employment Services Louisville, KY 2000

Office Assistant

•Accurately filed and delivered mail to all company departments in timely manner.

•Helped in preparation of resumes while encouraging clients seeking employment. Skilled at handling incoming calls and answering inquiries related to employment.

Liggett Platt Production Worker Simpsonville, KY 1999-1998

•Performed task under pressure while maintaining deadlines.

•Skilled machine operator specialized in making parts for furniture

•Performed task under pressure while maintaining deadlines

•Provided excellent manufacturing products for distribution

EDUCATION/TRAINING

Associate in Human Services-Anticipated Graduation Date 2024

Relevant Courses

•Values in Human Services

•Theories & Tech in Human Services

•Group Dynamics

•Cultural Diversity

United States Army Honorable Discharge 1985-1988

Western High School Diploma 1985

CERTIFICATIONS

Peer Support Specialist 2023

Jefferson community College Human Service Worker 1997-1999

Kentucky School of Financial Educational Banking Operations 1991

Louisville College Advance Medical Clerk Aide 1989

References Available Upon Request

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