Customer Service Data Entry
Resume:
VISHNUPRIYA PALANI
780-***-**** Maple Ridge, BC *********@*****.***
www.linkedin.com/in/vishnupriya-palani
Objective
To obtain a position in Data Entry Clerk where I can use my skills abilities to the benefit of the employer and my co-workers
Summary of Qualifications
4+ years of experience providing customer support in various industries such as financial bank and retail
Proficient with MS Office and various computing skills with the speed of 30 wpm
Excellent collaboration skills demonstrated in team environment to ensure the highest level of customer care
Demonstrated ability to provide satisfactory solutions to clients with excellent problem-solving skills that has developed through years of customer support experiences
Strong written and verbal communication skills with a proven track record of responding to needs efficiently by answering 20+ phone calls per day
Technical Skills
Operating Systems: Windows, Mac OS, Linux, Android, iOS
Applications: ServiceNow, Microsoft Office 365
Tools: VMware, Google Workspace, Packet Tracer, Blackboard, Zoom
Project Management: Agile, Waterfall, Scrum, Trello
Education & Certifications
Google IT Support Professional Certificate Aug 2023 – Nov 2023
Junior IT Analyst Program Aug 2023 – Nov 2023
NPower Canada Halifax, Nova Scotia
14-week in-class training with hands-on experience including:
Assemble computer components based on customer requirements
Install, configure, and troubleshoot: hardware and software components
Install, configure, and troubleshoot: Windows, iOS, Android, and Linux operating systems
Networking basics: IPv6, network topologies, installing wireless and SOHO networks Security/forensics
Mobile device installation/configuration: Laptops, smartphones, tablets
Basics of virtualization, desktop imaging and deployment
Network services and Cloud Computing
Implementing preventive maintenance measures on workstations
Masters degree, Computer Applications, University of Madras Chennai, TN, India June 2014
Vishnupriya Palani
*********@*****.***
Work Experience
Payment & Reward Representative Jan 2022 - Aug 2023
President's Choice Financial Pittmedows, BC
Established credibility with 110+ customers by remembering the names of regulars and creating a friendly rapport with customers
Recommended bank product that met the customers needs to exceed sales targets by 36% in both 2022 and 2023
Offered clients advice and guidance on available digital and self-serve options with goal of making banking easy, simple, and fast
Takes the initiative to find creative approaches that make each customer’s experience feel personal
Achieved the Best-Balanced sales target portfolio award in the BC-West District
Front End Cashier & Customer Service Jun 2021 - Jan 2022
Sewak’s Nofrills Port Coquitlam, BC
Greets customers in a polite and friendly manner
Executed 100% of cash registry payments by cash, cheque, credit card, gift card and debit
Provided excellent customer service by answering questions about product ingredients or usage, store policies and special offers
Balance and reconcile cash at end of work shift
Trained new employees in the Frontend Cashier the procedures and protocols to ensure safe ways to handle cash and scanning items.
Deli Clerk Sep 2019 - Oct 2020
Loblaws City Market Edmonton, AB
Accurately recorded and assisted in preparing deli special orders and ensured that the customer is delighted with the end product
Handled products and equipment properly in accordance with food and safety guidelines and ensured a safe shopping environment
Provided exemplary customer service by greeting customers in the department and ensured their orders are filled to meet their expectations
Filling, maintaining, rotating products accurately conduct a quarterly inventory count
Trained new employees in the deli department the procedures and protocols to ensure safety when handling certain situations
INTERESTS
Cooking Family Time Music
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate