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Technical Support Information Systems

Aurora, CO
So 70000
September 28, 2023

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Use my combined Military and Professional Information Technology experience to provide exceptional technical relations in order to support complex problems with configuration or integration issues. I can contribute heavily to the cause of Homeland Security to help safeguard cyberspace and ensure resilience to disasters. My military experience has created innovative decision-making and system engineering skills that have set new standards for corporate network reliability and project implementation.


I have obtained Cisco CCNA, CCDA, CCNA Security, WSGA Olympian 7.7 certifications.

Active Secret Clearance

I.T. Network Administration involving Cisco IOS, Extreme XOS, JunOS, Overtures, Ciena, ADVA and variety of different vendor platforms and configurations.

Work in a Windows 7 environment also use RedHat Enterprise Linux and Windows 2008 on our Voice Mail servers

Network protocol experience with 10/100/1000 Ethernet, 10 Gb Ethernet, DS1-3, OC3-48, TCP/IP, IPX/SPX, VLAN, VTP, NetBEUI, RIP, EIGRP, OSPF, BGP, SNMP, DHCP, DNS, WINS, LDAP, NTP, ISL and DOT1Q, RADIUS, TACACS+, PPP, PAP, CHAP, IPSec, HSRP, LAN/WAN configurations, Network Access Control

Mac OS X, Apple iOS devices with remote management software, along with IEEE cabling standards like 568A/B, RG-6, fiber optics. I work on PBX telephony systems SL100 and management software while testing, and administering software changes.

I have in depth management skills from my military career; the Technical expertise and background from my civilian careers.

Proficient with network management software like Ciscoworks, Infoblox, WhatsUP Gold, CA Spectrum, HP Openview, Remedy, Wireshark

Experience testing customer premise equipment (CPE) and troubleshooting Cell-Backhaul Enterprise services.

Expert level communication, documentation, teamwork skills, the ability to work in independently and in a team environment.

I have a strong work ethic to meet or exceed personal along with business goals.


Digital Marketing Agency Owner - Rangeview Marketing LLC Colorado Mar 22 – Present

Owned and operated a digital marketing agency for over 2 years, specializing in providing comprehensive marketing solutions to clients across diverse industries.

Proficiently managed and implemented marketing strategies for clients, driving results and achieving business objectives.

Expertly utilized CRM platforms, including GoHighLevel, ClickFunnels, Jira, and ClickUp, to streamline operations and enhance client engagement.

Leveraged automation tools to optimize marketing processes, reducing manual tasks and increasing efficiency.

Developed and executed lead generation strategies, resulting in consistent lead flow and client growth.

Designed and executed creative marketing campaigns, including email marketing, social media advertising, and pay-per-click (PPC) campaigns.

Crafted high-converting sales funnels and websites using industry-leading builders to maximize client ROI.

Collaborated with cross-functional teams to ensure seamless project management and successful campaign execution.

Stayed up-to-date with the latest digital marketing trends and best practices to deliver cutting-edge solutions to clients.

By Light Professional IT Services – Network Design Engineer 01/17-10/19

Review, analyze, the implementation process and associated documents for asset deployment and receipt including TSIP, MBOM listing, IBOM listing, Telecommunications Service Request (TSR), Telecommunications Service Order (TSO), Telecommunications Request (TR)

The implementation of engineering processes that provide for timely and appropriate integration of all engineering disciplines to ensure a network system design that meets all requirements for DISA and JRSS (Joint Regional Security Stacks)

Develop implementation documentation that accurately conveys the customer requirements and is easily implemented by field support technicians

Support implementation needs of ongoing implementations (Material orders, troubleshooting, deconfliction, etc)

Site Survey’s, Designs and implements complex networks that typically link numerous computing platforms, operating systems and network topologies across widely dispersed geographical areas

Provides functional guidance, supervision, technical support, training and quality assurance/quality control to Associate and Intermediate personnel

Build, analyze, review and develop Connectivity, Power, Ground tables for each site and updated based on ongoing RFC changes.

Performs technical Rack Elevation design reviews, updates and corrections based on site specific requirements.

Built Visio Stencils for both NIPR & SIPR JRSS equipment designs significantly improving document standards and submissions.

Identifies problems and risk areas and mitigates their impact

Supports senior staff as required and ensures customer requirements and project milestones are met

Level 3 Communications – IP Technician III – Data / IP 04/13-12/16

Provisioned Layer 2/3 routing/switching configurations through the aggregation routing and routing platforms to ensure the department standards of production, timeliness, customer satisfaction and quality are achieved.

Test and troubleshoot using flash-based speed tests, IPerf, and EXFO test-sets

Perform troubleshooting multiple platforms for all E-LINE products.

Architectural comprehension of ELINE designs and requirements. Have identified a multitude of areas for improvement.

System knowledge of RSI, Workvu, SAO, SAS, NEO, Incognito, SLR for provisioning & troubleshooting.

Implemented numerous Job Aids for for all daily tasks and work arounds using OneNote to include Off-Net Overture configurations with our systems; productivity has improved drastically due to updated documentation.

Troubleshoot, Identified & educated best practices with the migration team on the needed improvements for Platform Migration with SAO and Workvu for how E-LINE products work.

Work directly with a multitude of departments to identify working knowledge of our products and systems to improve understanding while encouraging solutions.

Work directly with field operations, vendors, business partners, and customers to achieve operational excellence.

CCOIT products represent over 20% revenue growth for the company as a whole.

Received over a 12 Peak Awards in my tenure for outstanding support and superior experience for customers.

Comtech (TCS) - Tech Support Specialist II 01/13-04/13

Lead tech responsible for install/configure/troubleshooting of hardware/software at simultaneous PSAP deployments.

Assist with staging and configuring of designed platform. Able to interpret CO, ALI, CPE, CAD, VLR in a NG 9-1-1 environment.

Accommodate customer implementation; develop migration recommendations ensuring high level of customer satisfaction.

Technical resource; resolve user problems related to software and equipment. Mentor TSS Level I staff and trainees.

Deliver exceptional nationwide onsite experience to customers resulting in rapid, successful implementation.

Employ project management skills to ensure completion of projects by meeting deadlines.

Comcast – Network Engineer 01/13-01/13

Provide technical support for Ciena 3930, LE-311v, and Juniper T-4000, MX- 960 devices for Field Engineers and customers.

Worked to resolve any equipment or configuration issues within the network for customer deployments.

Diagnose, troubleshoot and repair customer sites during outages.

Testing of CPE and Cell-Backhaul enterprise services.

Provided Customer’s solutions and updates to daily incidents and on-going vendor specific problems.

BEW Global / InteliSecure – SOC Information Security Engineer 09/12-12/12

Working in the SOC as a team lead engineer to support all DLP and SIEM products.

Provide technical support for all SIEM and DLP products to include RSA Envision, RSA DLP, Proofpoint, Symantec DLP, and Websense WSGA.

Provided Customer’s solutions and updates to daily incidents and on-going vendor specific problems.

Built, design and tested EDM, ECM, and PCI security policies based on customer requirements.

Assisted in incident triage for security standards of Sarbanes-Oxley Act (SOX), HIPPA, PCI compliance events.

Contributed to mitigating over 95% of all incidents for customers and vendor related issues.

Contributions and technical expertise lead to a renewal of contract and upgrade in services from an existing customer.

Diagnose, troubleshoot and repair DLP products running on Windows 2003 / 2008 servers.

Built, configured, and tested varied SIEM & DLP products and policies for customer presentation Webinars.

Arrow Systems Integration - NOC Technician IV Shift Lead 04/08 – 09/12

Providing Technical support in an environment to remotely manage, troubleshoot, diagnose network problems, and provide preventative and remedial maintenance on Cisco IOS, Extreme XOS, Bay, Netgear and other manufacturer network equipment.

Configure, troubleshoot and deploy Cisco 2900, 3500, 4500, 6500, 15454, Adtran, Sonet, Extreme network equipment.

Use of Network tools to include HP Openview, Whats Up Gold, Ciscoworks, CA Spectrum, Wireshark

Contributing to on-going briefings of network designs, infrastructure changes, and future projects.

Design and implement tools and solutions for audits while tracking maintenance outages.

Configuring DHCP and subnetting for the Guest network and DNS resolutions using Infoblox

Configuring and troubleshooting OSPF & HSRP protocols for network outages and routing loops.

Monitor network logs for any security violations or vulnerabilities and report those to management.

Responsible for planning, developing, coordinating, installing, implementing and maintaining network equipment and remote devices. Identifying any network performance deficiencies and recommending areas in which to improve performance and reliability.

Develop and maintain Standard Operating Procedures (SOP) and implement new ones to improve work efficiency. Maintain the inventory database of all network assets for disaster recovery.

Provide customer support for all network, phone and voicemail services for all Space Systems & Contractor employees.

Diagnose, troubleshoot and repair network outages or issues, using Pinnacle & Remedy for ticket tracking systems.

Maintain all Visio network drawings to ensure accuracy of equipment and design changes. Report, implement and document any deficiencies to keep records up-to-date.

Cabling installation for Cat5/6 Ethernet 568A/B, RG-6, Fiber optics, BIX Block, patch panels

Military – Signal Support Systems Specialist 11/02 - Present

Selected as the Distinguished Honor Graduate for most of my professional development courses. Surpassed course standards and received superior ratings in two of three areas, including written communication and contribution to group work. Commended for technical expertise, high motivation, and job contributions.

Performed the Leadership role of 2 grades above my own as Section Team Chief for 2 years in the S6 section for Aviation.

I am the Team Chief Training NCO for all Communication equipment ground, air, and the COMSEC Custodian. I am responsible for ensuring all soldiers in the Unit are trained to standard while ensuring mission success.

Configuring Cisco IOS devices for local LAN (SIPR/NIPR Net) and DHCP. Provide training on how to do Subnetting.

Troubleshooting experience with Microsoft Active Directory and Group Policies for COARNG Users.

Extensive cabling knowledge from Cat 5, RG-6, 2-pair DSL lines, and ISDN troubleshooting.

Provided Help Desk support for backup and restoring users Data with Symantec Norton Ghost software.

Worked at the Joint Operations Center to coordinate and facilitate communication between military and civilian entities for natural disasters, evacuates needing shelter, life or limb rescue, downed aircraft requiring security detail. Ensuring radio communications throughout armories across the state of Colorado are all up and functional in case of emergency response situations. Tasked with maintaining the alpha roster for all the state POC for emergency response teams, updating SOP's for workflow improvement and communication procedures.

Maintain management systems, perform basic electronic troubleshooting, repair and upgrades. Supervise and manage a tactical Internet and administer the local area network (LAN) and radio systems in tactical operation centers (TOC).

Perform system integrations and administration. Overview and maintain commercial computers (COTS), including Windows operating systems, Windows applications, and e-mail; to including installation, configuring, and troubleshooting of Cisco switches and routers.

Provide communication security through Information Assurance programs to protect and defend information, computers, and networks. Worked with Battalion leaders to implement and develop a Battalion SOI. – Enhanced Services Group 08/07 – 04/08

Knowledge of working with Cisco PBX switches, DSLAM, and backhaul / transport equipment.

Tier II/III Technical support for T-1 and DSL services; troubleshoot Cisco, Netopia, & Siemens routers.

Knowledge of Cisco IOS devices, and configurations. Troubleshooting EIGRP, HSRP, OSPF protocols.

Subnetting experience for different local and remote networks and troubleshooting for those clients.

Provide excellent customer / partner relations while developing documentation and training for co-workers to improve work efficiency and team building experiences.

IBM – NOC Tier III 04/05 – 06/06

Tier II/III Technical support in a NOC environment for over 1200 network devices for Dow Chemicals worldwide.

Remotely managed, troubleshoot, & diagnosed network LAN/WAN problems, managed by a Web based ticketing system.

Provided preventative and remedial maintenance plans and procedures on equipment.

Reported and troubleshot network outages with Carriers nationally & internationally.

Knowledge of Cisco IOS devices, and configurations. Troubleshooting EIGRP, HSRP, OSPF, BGP protocols.

Network troubleshooting with subnet misconfigurations.

Received quickest outage and recovery response time for team.

Used HP OpenView for monitoring and troubleshooting network problems.

Worked with vendors both nationally and internationally and improved work efficiency and collaboration among teams.

Military - COARNG S6 Team Chief & Spectrum Manager 11/02 – Present

Support, manage the Tactical Network Management System (TNMS), identify network problems, shift resources, change configurations and coordinate the management of the critical network infrastructure supporting Battle Command (BC)/Command and Control (C2) functions

Force Battle Command Brigade and Below (FBCB2) BFT (Blue Force Tracker), provides commanders vehicle awareness of the battle field near real-time graphically.

Responsible for leading personnel and managing the training on the installation, administration, management, maintenance, operation, integration, securing and troubleshooting of tactical ABCS/AIS, intranets, radio systems, video teleconferencing systems, and (Communications Security) COMSEC.

This includes the following systems: FBCB2/BFT, Standard Integrated Command Post System (SICPS), Command Post of the Future (CPOF). Army Combat Service Support Automated Information Systems Interface (CAISI), Very Small Aperture Terminal (VSAT), JNN/STT.

Additional Radio communication platforms include SINCGAR, Thales MBITR, VRC-100, ARC-220, Harris-117, Harris-150 (Radios), ANCD, Simple Key Loader (SKL), KY-57, KY-58, KY-100, and KYK-13 (Data Transfer Devices).

Communication Radio platforms include: FM, UHF, VHF, SATCOM, HF

Mission Spectrum Analysis using SPEED along with building a SOI using ACES platform with the SKL.

Build, develop, implement Spectrum SOPs for the Battalion in conjunction with mission requirements

Mile High Telecom – Information Technology Specialist 02/02 – 09/02

Supported a CLEC for Qwest Communications by Designing, building, supporting and troubleshooting ISP network

Knowledge of Cisco IOS devices, and configurations. Troubleshooting EIGRP, HSRP, OSPF, BGP protocols.

Built and configured Cisco 2900, 3400, 6500, series for companies network infrastructure.

Troubleshooting experience with Microsoft Server 2000, Microsoft Active Directory and Group Policies for CLEC customers.

Extensive cabling knowledge from Cat 5, RG-6, 2-pair DSL lines, and ISDN troubleshooting.

Provided Help Desk support for backup and restoring users Data with Symantec Norton Ghost software.

Was SME for all DSL customers for supporting and troubleshooting any issues with the carriers and remote devices.


Regis University 01/12 - Present

Actively pursuing a Bachelor Degree in Computer Information Systems (CIS). 48 Crs

Metropolitan University of Denver 01/08 – 12/09

Pursuing a degree in Computer Information Systems (CIS). 28 Crs.


I have the experience, technical expertise, and ability to lead with both candor and competence as a Network Engineer. I have worked in the Telecommunications field for most of my professional career, to include over ten years in the United States Army and five years as a NOC Tier IV technician. I have been the NOC Shift Lead for over 4 years, in that time I have continually challenged myself and peers to improve how we do our job and ways to improve our customers experience. I have received achievement of appreciation for special projects, and numerous accolades from peers and customers. In all of the leadership courses in which I have attended, I have gone above and beyond the standard while excelling to achieve the status of Honor Graduate and Distinguished Honor Graduate in my professional development courses. In the military I have been the Training NCO, while also fulfilling the role two grades above my own as section leader for the S6 in the 2-135 GSAB Battalion, for the last 4 years. I have undertaken the responsibility and accountability of being the hand receipt holder for all the S6 equipment ($1.2M property value). I am actively enrolled in College at Regis University and I am pursuing my Bachelor Degree in Computer Information Systems (CIS).

I realize that becoming a part of this organization will allow me to grow professionally and to help serve this outstanding organization at a higher capacity. My experiences and training in the field of Telecommunications and Information Systems, along with my strong work ethic and dedication to mission accomplishment, make me an exceptional candidate for selection for the Network Engineer position. I take pride and gratitude in having the opportunity to serve this organization.

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