Customer Service Support

AC

ASHANTI CARTWRIGHT

*.*.************@*****.*** 630-***-**** Aurora, IL 60502

Organized fork lift operator experienced in safely moving materials in high-volume warehouse environments. Strong knowledge of inventory management as well as shipping and receiving procedures. Ambitious and hardworking with drive to deliver top-quality results.

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Customer Service-Oriented

Maintenance and Repair

Team Player

Inventory Counts

Manufacturing and Warehouse Procedures

Forklift Operation

OSHA Workplace Safety

DHL Supply Chain Joliet, IL

Forklift Operator

05/2022 - 07/2023

Maneuvered forklift over and around loaded pallets, boxes and other materials.

Moved freight, stock and other materials to and from storage and production areas and loading docks.

Maintained current forklift training and certification as required by company policies.

Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.

Circle K Joliet, IL

Customer Service Representative

11/2020 - 11/2022

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Main Event Joliet, IL

Server

03/2021 - 07/2022

Provided exceptional service to high volume of daily customers. Operated POS terminals to input orders, split bills and calculate totals. Displayed enthusiasm and knowledge about restaurant's menu and products.

Plano High School Plano, IL

Summary

Skills

Experience

Education and Training

High School Diploma

08/2020

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