Customer Service Front End

PROFESSIONAL SUMMARY

SKILLS

TRACY H

POWELL

T

*** ******** **** *****, ****** Robins, GA 31088, 229-***-****, **********@*****.*** Dedicated professional with strong customer service background and top-notch abilities in directing calls to maximize call volume. Expert in using databases to gather information, update accounts, and implement new solutions. Tech-savvy and quick learning with strong attention to detail. Responsive and adaptable customer service team member attentive to unique needs of individual callers. Competent in meeting quality and performance demands with excellent call control and communication skills. Excels in building trust and rapport to quickly understand requirements and build brand loyalty. Talented professional skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Documentation management Analytical thinking Critical thinking Public speaking Time management Quality assurance

Social perceptiveness Task prioritization

October 2016--July 2021

August 2015 -June-2016

EXPERIENCE

Truist

Teller

Greeted customers, cashed checks,made deposits,issued cashier checks and money orders, took payments, and balanced cash drawer at end of workday.

Salvage Specialist

GEICO Macon, Ga

Contact Lien Holders for payoff amounts for customers totaled vehicle Contact customers to go over Total Loss process Send Total Loss paperwork to customers

Issue payments to customers and Lien Holders for Total Loss claims Send paperwork to Title Processing Center for Alternate Disposal 2nd Assistant Front End Manager

Freshway Market Byron, GA

Controlled risk by preparing drawers, counting totals, and resolving discrepancies. Optimized front end operations by setting and improving schedules and workflows. Boosted team productivity by keeping front end stocked, clean, and ready for customer demands. Modeled exceptional customer service and engagement behaviors. Coached cashiers, courtesy clerks, and self-checkout attendants on engagement, check-out procedures, and best practices.

EDUCATION

Diploma

P Irwin County HIgh School, Ocilla, Ga

JJuly 2021-Sept 2023

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